Brooks and Kirk are looking for enthusiastic, friendly, articulate and well organised individuals to join their existing team. We offer all of the courses under the TAQA suite of qualifications. And if you are looking to start your own training company or improve an existing one, then our Educational Consultancy Service can help.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday between the hours of 8.30am - 5.30pm. Exact start and finish times to be agreed with the successful applicant.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    13 May 2024

  • Date posted

    25 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

The role will include:

  • Answering incoming calls
  • Contacting existing customers via telephone / email
  • Using bespoke software to log communications through our IT systems
  • Ensuring a good customer service experience for all customers

In addition, you will be expected to help with other general administration duties as directed by the Office Manager

The training you will be getting

Customer Service Practitioner Level 2 Standard.

Functional Skill English (if required).

Functional Skill Maths (if required).

Personal learning and thinking skills.

The apprenticeship will be achieved within the workplace over the duration of the programme.

What to expect at the end of your apprenticeship

In the past, all our apprentices have gone on to take up full-time positions in the company. There is no limit to what can be achieved. Both our Office Manager and our Sales and Marketing Manager started at the company as apprentices.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Literacy skills, Bubbly personality, Reliable


GCSE or equivalent Maths and English (Grade 4 / C) Essential

Things to consider

As part of the team, you will be required to work at one of our other offices in either London, Birmingham or Manchester. This would be for approximately two to three days a month. All travel, accommodation and meal costs are paid by the company.

About the employer

Brooks & Kirk - TAQA Training & Educational Consultancy. At Brooks and Kirk, we offer all of the courses under the TAQA suite of qualifications. And if you are looking to start your own training company or improve an existing one, then our Educational Consultancy Service can help. We have over 25 years of delivering training in Further Education and 100% of our customers would recommend us to others.






PE21 6SG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Jude Ingram

01507 601122

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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