Workplace Pensions Administrator Apprenticeship (35864) FIRST ACTUARIAL LLP

First Actuarial has been around since 2004, when a small group of like-minded actuaries came together to bring fresh thinking to pensions consultancy. Two decades later, we’re celebrating our 20th anniversary with events at all our five offices. It’s a great time to be part of First Actuarial.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    16 Sep 2024

  • Date posted

    19 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Following last year’s 20% revenue increase, our strong growth path has continued into this year, and we now employ around 450 people in the UK.

Pensions Administrators play a critical role in managing the day-to-day operation of workplace pension schemes. Our primary role is to help members of pension schemes understand the complicated world of company pension schemes.

The role entails supporting senior pensions administrators, you’ll be involved in a variety of tasks that may include:

  • Dealing with pension scheme members via e-mail, letter, and telephone, explaining how their pension works
  • Handling complex calculations
  • Producing quotations and setting up member benefits
  • Maintaining member records, for example, changes of address
  • Keeping up to date with changes in the world of pensions

Your work will make a real difference, helping us meet our client's expectations and communicate effectively with a variety of third parties.

As an apprentice, you will be guided through an 18-month programme by your company mentor and a consultant from The Growth Company as experts in apprenticeships.

You will receive technical and soft skills training on a wide range of topics to equip you with the tools you need for the role.

As a living working wage employer, you will receive a competitive starting salary, with bonuses awarded for qualification passes and additional salary increases for later qualification passes.

This presents a great opportunity for anyone with drive and ambition to develop a career in the ever-changing world of pensions.

How you will be supported

  • Full training and support will be provided to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next?

  • New applicants to The Growth Company who meet any basic entry requirements for the role will be contacted within two working days to be invited to meet a member of our team

You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

The training you will be getting

  • Full apprenticeship training provided, working towards an Advanced Level Apprenticeship and gaining a Level 3 workplace pension (administrator or consultant) qualification
  • Functional Skills in maths and English, if required 
  • Blended on/off the job training and location to be confirmed

What to expect at the end of your apprenticeship

  • Possible progression within the company and progression to the next level of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Number skills, Initiative, Willing to learn, Reliable, Punctual, Honest, Good phone manner


GCSE or equivalent English (Grade A*-C+/9-5) Essential
GCSE or equivalent Maths (Grade A*-C+/9-5) Essential
A Level or equivalent Any (Grade Pass) Essential

About the employer

First Actuarial has been around since 2004, when a small group of like-minded actuaries came together to bring fresh thinking to pensions consultancy. Two decades later, we’re heading for 20% revenue growth this year, employing around 425 people across five locations. We’re still an independent business with no chargeable hours targets, giving our people the time to deliver their best work and excel. We shape our high-quality services by listening closely to our clients’ needs. And we price those services fairly. As we develop our business, prospects for our people grow. Our Basingstoke, Leeds, Manchester, Peterborough and Tonbridge offices provide supportive work environments where everyone can make a difference. We enjoy work and celebrate our successes. And we provide support and helpful feedback so we all learn and improve. We love numbers, but we love people more. Staff wellbeing and work-life balance have always been core values. Beyond the firm, we’re known for our integrity. We’re happy to challenge conventional thinking and speak up. Our pioneering work is set to transform the lives of millions of younger people with a new type of pension.




Network House

Basing View


RG21 4HG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Pensions administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024