Retailer Apprenticeship MARTELLS OF SUTTON LTD

This is the perfect opportunity for a motivated learner wanting to begin their career in retail at a trusted, local business who are excited to support and mentor an apprentice moving forward. Duties will include; Greeting customers who enter the shop.  Assisting shoppers to find the goods and products they are looking for. Till operation.

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Closing date: 18 Apr 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    5 days a week (days will vary and include weekends) 9:30am - 5:30pm 30 minute unpaid lunch

    Total hours per week: 40

  • Expected duration

    14 Months

  • Possible start date

    01 May 2024

  • Date posted

    18 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Greeting customers who enter the shop 
  • Assisting shoppers to find the goods and products they are looking for 
  • Till operation 
  • Navigation of the computer system 
  • Stock taking, rotation and replenishment 
  • High standard of customer service 
  • High standard of house keeping 
  • Keeping up to date with promotions 
  • Being responsible for cash and card payments 
  • Reporting discrepancies and problems to the manager 
  • Dealing with customer refunds 
  • Assisting colleagues with shop window changes 
  • Keeping the store clean and tidy
  • Answering the phone and dealing with customer enquiries  
  • To comply with Health & Safety policy and company good working practices 

The training you will be getting

  • At the end of the apprenticeship you will have achieved an intermediate apprenticeship (level 2) as a retailer
  • The training will take place over teams in the workplace in your allocated apprenticeship time (as agreed in advance with the employer)
  • Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

After completing the apprenticeship you will be able to continue on to a level 3 retail team leader role if you wish to continue your personal development with this industry. This can then lead in to mangerial roles within the retail sector but will also arm you with trasferable skills that would enable possible movement into a new industry.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

A family-run business which started in 1917 at Elephant and Castle, South East London. The shop moved to Sutton in 1923 and remained in the area until 2020. They now have a department store and a removals and storage facility in East Grinstead, West Sussex. Martell's have been operating within the Removals and Storage industry for half a century and are proud to offer our services both locally and internationally.




Martell's Department Store

The Whitehall, London Road

East Grinstead

RH19 1AP

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard


Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.