IT Solutions Technician Apprentice Level 3 MOTT MACDONALD LIMITED

Mott Macdonald are actively recruiting individuals interested in joining us as a Building Services Apprentice, working on some of the largest and most exciting projects across the UK. We are keen to attract those with a passion for engineering, attention to detail and technical skills to help our projects teams shape the future.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    Mott Macdonald offer a host of employee benefits you can join up to once employed. Additionally we have regular pay reviews and a company profit share in March of each year (subject to availability)

  • Working week

    Monday - Friday: 9.00am - 5.00pm (working hours may vary). Most employees within Mott Macdonald will usually work 2 days from our offices and 3 days at home (this may vary).

    Total hours per week: 35.0

  • Expected duration

    36 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    19 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Service Desk

o   Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues.

o   Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication.

Desktop Services

o   Provide support for employees with their hardware, software and peripherals. [NL1] [PT2] 

o   Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.

Infrastructure and Security

o   Provide support to Compute and Storage infrastructure services to resolve incidents, problems and assist with implementing change.

o   Perform day-to-day activities and checks as part of the on-going maintenance of the assigned services. Ensure that they are carried out in a timely manner and a forward schedule of maintenance and upgrade is implemented.

o   Undertaking cyber incident response, analysis, and remediation activities.


o   Provide support to the Business Applications team, including but not limited to components of the Deltek ERP suite.

o   Provide support to the Project Applications team for Engineering Applications.

The training you will be getting

  • Level 3 award as IT Solutions Technician.
  • As an apprentice, you will be supported to attend college (Newcastle) through virtual/block or day release to achieve your IT Solutions Technician qualification.
  • You will also be part of our internal 2-year 'develop your future' training programme and will receive regular support and training throughout your employment. 
  • If applicable, we would also support you in applying for professional memberships.

What to expect at the end of your apprenticeship

  • It is expected, that upon completion, apprentices will progress professionally within the role with the option to undertake an alternative higher level qualification, apprenticeship or professional membership / chartership.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Number skills, Team working, Initiative


GCSE or equivalent English (Grade Grade 4 or C) Essential
GCSE or equivalent Maths (Grade Grade 4 or C) Essential
GCSE or equivalent 5 GCSE (Grade Grade 5 or B) Desired

Things to consider

Please note this role may require travel outside of the home location. Travel costs, accommodation and food will be provided where needed by the company

About the employer

We’re a management, engineering and development consultancy which works on projects across the world. By challenging norms, we like to solve humanity’s most difficult problems. We’re committed to making a positive contribution to the wellbeing of our staff as well as the environment, and communities in which we operate.




Time Central

6th Floor, 32 Gallow Gate




Andrew Challis


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please apply directly on our page where you will set up your account, complete our online application form and complete an online assessment test.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024