Assistant IT Apprentice DOWNING COLLEGE IN THE UNIVERSITY OF CAMBRIDGE

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Perform both first and second line support via remote or desk visit.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Apr 2024

Apprenticeship summary

  • Annual wage

    £19,000.00

  • Working week

    All details will be confirmed at interview.

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    06 May 2024

  • Date posted

    15 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000237999

  • Positions

    1 available

What you will do in your working day

  • Prioritise and diagnose incidents and requests according to agreed procedures.
  • Investigate causes, resolve or escalate to senior team members.
  • Act as the main contact point, receiving and handling requests for support via multiple channels.
  • Analyse causes of incidents and inform service owners to minimise probability of recurrence and contribute to service improvement.

The training you will be getting

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

  • Upon successful completion of this apprenticeship, you may have the opportunity to join the business permanently or progress onto a more advanced apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Non judgemental

Qualifications

GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Downing College is a part of the collegiate University of Cambridge. We have over 180 staff members and 1000 students. We have an inclusive culture, with friendly staff and students. Everyone is keen to help and the work environment is pleasant. There are opportunities to learn & develop a great career.

Employer

DOWNING COLLEGE IN THE UNIVERSITY OF CAMBRIDGE

Address

DOWNING COLLEGE

CAMBRIDGE

CB2 1DQ

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Apr 2024