Travel Consultant Apprentice CUMBRIA TRAVEL LTD

Award winning independent travel agent looking for a motivated individual to join our team. Looking for a motivated self-disciplined individual who has a passion for travel. Your main role will be assisting other members of staff as required and to learn about all aspects of the retail travel industry.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm and Saturday 10.00am - 3.00pm. Days off given each month, this will be discussed at interview.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    15 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Your main role to begin will be assisting other members of staff as required and to learn about all aspects of the retail travel industry, your duties will include:

  • Telephone Skills
  • Travel related administration 
  • Branch standards including window and brochures dispays 
  • Social Media
  • Delivering 5 star Customer Service
  • Advising customer on their holiday arrangements, taking payments issuing tickets
  • Selling travel and related products to customers

The training you will be getting


The apprenticeship programme will consist of:

  • A fully embedded induction programme delivered by the employer and Training Station
  • Allocation of an Training Station coach / mentor who will visit you in the workplace on a regular basis
  • Off-the-job education, training and on-line learning provided by Training Station  at one of our training centres or at employer’s premises
  • On the job training delivered by the employer
  • Quarterly formal progress review meetings with the Training Station coach / mentor and employer

The Apprenticeship structure:

The apprenticeship standard has two parts:

  • The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer and industry. It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and where necessary any additional support to the apprentice. Specific technical knowledge and skills training is provided by the employer. During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment
  • The training and development delivered by the employer and Training Station will ensure the apprentice has developed the skills, knowledge and behaviours to be able to complete their end-point assessment
  • The End-Point Assessment - this takes place at the end of the programme and consists of 1- 4 of the following (depending on the standard):
  • Professional Discussion
  • Observation
  • Portfolio of evidence
  • Written exam
  • Multiple choice test
  • Research project
  • Knowledge Test
  • Work based project
  • Presentation
  • Employer reference
  • Practical test
  • Apprentice showcase
  • Competency based interview
  • Quality assessment
  • Short answer question and scenario test
  • Interview

Functional Skills - This part of the programme provides those apprentices who have not achieved GCSE’s in English and Maths the opportunity to gain a qualification in English, Mathematics and ICT. Those candidates that have achieved GCSE’s in these subjects may be exempt from taking functional skills.

What to expect at the end of your apprenticeship

On successful completion of the Travel Consultant Standard at Level 3, you will then become a valued member of our travel team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Patience, Organised, Friendly, Enthusiastic, desire to learn


GCSE or equivalent Maths and English (Grade Grade 4 or above) Essential

Things to consider

The ideal candidate will have a passion for the travel and customer service industry. You will be working in a fast paced office with an experienced team, selling holidays and travel related products and services. You will learn all aspects of the travel industry and administration to enable you to deliver 5 star customer experience.

About the employer

Cumbria Travel first opened its doors in January 2015 in Whitehaven and we have never looked back. We have far exceeded what we initially set out to achieve and have a highly knowledgeable team with a huge amount of combined experience in the travel industry. We pride ourselves on our unbiased advice, and finding our customers the holiday that fits them best. We look forward to continuing to make so many travel dreams a reality. Dream. Explore. Discover.





King Street


CA28 7LE


Leanne Miller

01946 693777

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Travel consultant

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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