Customer Service Advisor Apprentice Ibstock & Barlestone Surgeries

This is an exciting opportunity to join our team in Ibstock as a Customer Service Advisor Apprentice. Duties will include a wide range of administrative and front line desk to support the multidisciplinary team and provide outstanding service to our patients.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


    Entitled to NHS Pension Scheme

  • Working week

    Position 1 - Monday & Friday: 10am – 6pm, Tuesday & Wednesday 8am - 4pm. Position 2 - Monday & Tuesday: 10am - 6pm, Wednesday & Thursday 8am - 4pm.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    06 May 2024

  • Date posted

    14 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

  • Answering the telephone, dealing with queries from patients, allied health professionals
  • Dealing with administrative tasks from inhouse multidisciplinary team and outside health professionals
  • Booking, cancelling, and amending appointments via telephone and digital systems. Including taking basic clinical details and signposting patients requesting same day appointments

The training you will be getting

  • Level 2 Apprenticeship Standard in Customer Service Practitioner
  • Level 1 Functional Skills English and maths (if required)

Delivery Method:

  • Attendance at college will be required one day per week
  • Apprenticeship session to assist with portfolio building and preparation for End Point Assessment

What to expect at the end of your apprenticeship

  • To gain knowledge and skills within primary care to progress to the L3 Apprenticeship in Business Administration

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English and Maths (Grade C/4 or above) Essential

Things to consider

Additional training to take place at Loughborough College to develop knowledge, skills and behaviours in accordance to this apprenticeship. Please ensure you are able to travel before applying. Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.

About the employer

Ibstock & Barlestone Surgeries are a training practice and so regularly have fully qualified doctors who are now training to become GPs working with them. They also regularly participate in research studies to help improve medicine for everybody.


Ibstock & Barlestone Surgeries





LE67 6JP

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sophia Cleaver

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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