Security Control Room Apprentice (1) SECURITAS SECURITY SERVICES (UK) LIMITED

We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms. This role will be based at our Security Operations Centre located in Milton Keynes MK17 8LX.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    12 Hours on a 4-day rolling period (4 on, 4 off). Days and times to be confirmed.

    Total hours per week: 42

    (the hours are based on the candidate being over 18)

  • Expected duration

    12 Months

  • Possible start date

    08 Jun 2024

  • Date posted

    14 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.


  • Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff
  • Manage mobile alarm call outs and provide solutions in a timely manner
  • Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly
  • Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required
  • Ensure that all systems / databases are updated in a timely and accurate manner
  • Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services
  • Assistance / coverage during adverse weather conditions and other emergencies
  • Provide standby coverage on all days allocated
  • Provide client reports

Salary: Starting at £24,500 with incremental increase upon completion of training modules and subject to performance, competency, absence record etc. We are proud to be a Real Living Wage employer.

Shift pattern: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off). We operate 24/7, 365 days a year. Day Shift: 6.00am to 6.00pm, Evening Shift: 6.00pm to 6.00am

Employer website:

The training you will be getting

Your apprenticeship is a 12 month duration and a portfolio must be built on to meet all knowledge, skills and behavior requirements for the apprenticeship standard. Full commitment is needed.

What to expect at the end of your apprenticeship

Upon successful completion, you may be offered a permanent role.

Requirements and prospects

Desired skills and personal qualities

IT skills, Communication skills, Attention to detail, Organisation skills


GCSE or equivalent Maths (Grade 4) Desired

Things to consider

Must be willing to wok 12 hour shifts, days and nights.

About the employer

We help make your world a safer place. By providing innovative, high-quality and sustainable security services to our clients, we help them keep ahead of their risks so that they can focus on their core business. We make people feel safe. Every day, worldwide.




Securitas Security Services UK Ltd, Cobra House, Ortensia Drive, Wavendon

Milton Keynes

MK17 8LX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Professional security operative

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Jun 2024