IT Technical Support Apprenticeship OPALTEC INTERNATIONAL LTD

The role will involve providing 1st line support to our customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress. You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Apr 2024

Apprenticeship summary

  • Annual wage

    £16,500.00

  • Working week

    Monday - Friday 8.30am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    06 May 2024

  • Date posted

    14 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000237795

  • Positions

    2 available

What you will do in your working day

The role will involve providing 1st line support to our customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress.

You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion. We have an induction and training programme that is designed to provide you with real-world skills using the most up to date Mobile Managed Services technologies, which will help to transform you into a highly-skilled Helpdesk Engineer, and an integral part of the OpalTec technical team.

In this job you will be required to:

  • Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements
  • Support mobile systems for both the company and clients
  • Provide technical support to field operatives and mobile device users
  • Carry out Operating System re-loads, Stage Devices for deployment
  • Provide quality and assurance for our customers
  • Be an ambassador for the OpalTec team in all interactions with clients and business managers

The training you will be getting

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification: The qualification has core knowledge elements, before branching out into one of the following pathways:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician
  • Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow
  • All training is delivered online in virtual classrooms twice per week
  • You will undertake Functional Skills for English and/or Maths if needed

What to expect at the end of your apprenticeship

Potential full-time role upon successful completion of the apprenticeship programme.


Requirements and prospects

Desired skills and personal qualities

Analytical skills, Communication skills, Initiative, IT skills, Logical

Qualifications

GCSE or equivalent English and maths (Grade 4) Desired

About the employer

OpalTec International Ltd is a leading provider of enterprise mobility solutions, including barcode scanning, mobile computing, wireless networking, thermal printing and RFID. The company was founded in 1998 and is headquartered in Bristol, United Kingdom. OpalTec has a team of experienced engineers and consultants who are dedicated to helping customers improve their business processes through the use of mobile technology. OpalTec's products and services are used by a wide range of businesses, including retail, manufacturing, logistics, and healthcare.

Employer

OPALTEC INTERNATIONAL LTD

Address

118 Burcott Road

Avonmouth

BS11 8AB

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Apr 2024