Receptionist/Administrative Apprentice Oaklands Health Centre

Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. 9.00 am to 5.00pm. 15-minute tea break – am. 15-minute tea break – pm. 1-hour unpaid lunch break. 20% paid time during working hours to complete learning.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    24 Jun 2024

  • Date posted

    27 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Primary Responsibilities:

  • Processing incoming and outgoing mail
  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records.
  • File and store records as required.
  • Photocopying documentation as required.
  • Data entry of new and temporary registrations and relevant patient information.
  • Input data into patient’s healthcare records as necessary.
  • Action GP2GP tasks.
  • Scanning requests for information i.e. SAR, insurance, solicitor’s letters and DVLA forms from secretaries.
  • Process incoming e-test results, ensuring they are referred to the relevant clinician.
  • Read code data on EMIS web.
  • Answer incoming calls, transferring calls or dealing with callers request appropriately.
  • Book appointments via telephone or at reception.

The training you will be getting

  • Customer Service Practitioner Level 2 Standard.
  • On the job training with the employer whilst working towards the Apprenticeship Standard.  
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

What to expect at the end of your apprenticeship

  • Potential for full time employment for the right candidate.
  • There are opportunities to progress from a Level 2 to a Level 3 qualification.
  • Many employers retain apprentices in full/part time positions.
  • The qualifications you gain can also help you to get into higher education or other employment.
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

About the employer

Oaklands Health Centre is a GP Practice in the seaside town of Hythe. We are a team of 3 GP Partners, 1 Salaried GP, 5 Advanced Nurse Practitioners, 2 Practice Nurses and 2 Health Care Assistants and 1 Phlebotomist. We are the Lead Practice for the Primary Care Network, Folkestone and Hythe Rural.


Oaklands Health Centre




CT21 6BD

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024