Customer Service, Spa Receptionist Apprentice Elysium Spa

We have a fantastic opportunity for a receptionist to come and join our Spa team at Elysium Spa, Broxbournebury Mansion. Based on 30 hours per week, You will be the first point of contact at Elysium Spa, you’ll give a warm, friendly and professional welcome to all spa members and guests.

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Closing date: 03 Jun 2024

Apprenticeship summary

  • Annual wage


    Wage range is £8-£10 per hour depending on previous experience.

  • Working week

    9.30am - 5.30pm with 1 hour unpaid lunch break. Working pattern is Tuesday to Sunday with one day off during this period.

    Total hours per week: 32.0

  • Expected duration

    12 Months

  • Possible start date

    24 Jun 2024

  • Date posted

    14 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

  • Answering all requests and queries in a friendly yet professional manner
  • You will be taking payments for both spa services and retail
  • Supporting the daily Spa operation
  • Handling beauty and indoor and outdoor
  • Activity bookings as and when required
  • Supporting cleaning and upkeep of spa facilities
  • Support your manager to maximise revenue through proactive product sales and careful treatment diary management

The training you will be getting

Working towards completing Level 2 Customer Service Apprenticeship Standard. Work-based learning with regular visits from your Assessor and ad hoc workshops at Hertford Regional College.

What to expect at the end of your apprenticeship

There will be opportunities for progression and a permanent position for the right candidate, subject to performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Team working, Listening Skills, Strong phone etiquette, Excellent interpersonal skills, Sympathetic caring attitude


GCSE or equivalent English (Grade A*-D (9-3)) Essential
GCSE or equivalent Maths (Grade A*-D (9-3)) Essential

Things to consider

Please consider location of work place. Weekend work required.

About the employer

At Elysium Spa Hertfordshire, our approach to self-care is centred around providing our clients with the highest quality treatments tailored to their specific needs. We believe in creating a peaceful and relaxing atmosphere where our clients can unwind and escape the stresses of everyday life. Our team of experts provides exceptional service and ensuring that each client leaves feeling renewed and refreshed.


Elysium Spa


Elysium Spa, Broxbournebury Mansion

White Stubbs Lane


EN10 7PY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


The Apprenticeship Team


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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