IT Technician Apprentice (Network IT 24) NETWORK IT 24 LTD

The role is based in the IT Department and will cover a wide variety of tasks, working with PC’s, tablets, laptops and a centralised printing system, whilst developing the skills needed to achieve a qualification.

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Closing date: 22 Apr 2024

Apprenticeship summary

  • Annual wage


    Salary - £11,648 - £13,000 PA

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    14 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • First line user support and training for workstations, laptops, tablets and mobile devices.
  • To assist with the checking and maintenance of the school’s ICT resource for safe, effective use by students and staff.
  • To work the ICT team to ensure that IT and acceptable use policies are adhered to.
  • Liaising with suppliers and external providers, as directed by the ICT Network Manager or a member of the Senior Leadership Team.
  • To support staff and student use of ICT within the classroom, and remotely when required.
  • To assist with the maintenance of user accounts in a Microsoft Active Directory environment.
  • Maintenance of desktop PCs and laptops, including building, configuring, updating, and deploying hardware to users.
  • Troubleshooting PC, wired and wireless LAN problems.
  • Troubleshooting and configuration of AV equipment including projectors and speakers.
  • To work with the team to deploy new software applications and updates to existing software packages.
  • Support & Development of school ICT systems such as G Suite and Microsoft 365 Applications e.g. Teams, Google classroom.
  • Provide advice and guidance on the use of ICT systems.
  • To assist with the accurate documentation of systems and assets.
  • To assist the ICT helpdesk, escalating support calls to the ICT Network Manager/Team leads in a timely fashion to ensure effective and efficient service desk call resolution.
  • Follow ICT system maintenance procedures.
  • Follow backup, virus protection and security procedures.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

For a full list of programme modules visit:

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Passion for IT, Good time keeping, Eagerness to learn


GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Network IT 24 know how important ICT is in schools and have been providing IT Services for over 10 years. We aim is to deliver schools a premium ICT support service that works for their individual needs. Our supportive and experienced technical team will help you gain the skills and expertise in ICT support.




Dudley Court South

The Waterfront



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ami Wilson


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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