Customer Service Practitioner Apprentice (Lease Car Team) Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust

A Level 2 Customer Service Practitioner Apprentice is required. This is an exciting opportunity to work within a friendly and supportive team. You will be part of a wider team providing (but not limited to) reception, clerical and admin support. Other duties include: general administrative and clerical support, answering the telephone and dealing with queries and direct calls. This presents an opportunity for the right candidate to be trained with a view to employment should a suitable position become available.

Sign in to apply

Closing date: 25 Apr 2024

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    13 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We are seeking enthusiastic, proactive and motivated candidates, who can demonstrate excellent communication and organisational skills to join busy teams.

This is an essential and demanding role, providing a welcoming, courteous, friendly and professional service to’ staff and visitors, either in person (face-to-face or remotely via video call) or via the telephone.

The successful candidate will assist the team in various administration tasks – which may include: accessing information, planning meetings, taking minutes and organise diary appointments. They will provide a range of duties to which involve utilising ad hoc Trust and Microsoft systems therefore basic computer skills are therefore essential.

The aims of the programme are:

  • For an individual to gain a nationally recognised qualification.
  • To enhance knowledge and understanding of working for an NHS employer.
  • To gain recognition for competencies used in a workplace.
  • To develop and demonstrate the under pinning knowledge required in this role.
  • Providing recognition of prior learning for future learning (RPL)
  • Provide a foundation for further development.

Summary of duties:

  • General administrative and clerical support.
  • Answering the telephone and dealing with queries and direct calls.
  • Preparing and updating files in a provided format and entering data in IT based system.
  • Tracking tasks to agreed timescales.
  • Prepare letters and emails as directed.
  • Receive and sort mail and deliveries.
  • Schedule appointments and minute meetings.
  • Provide reception area duties.
  • Recording and monitoring data.
  • General duties will include typing of correspondence, reports, spreadsheets, memos, emails, diary management, placing orders as required for stationery or equipment.
  • Communicating in a team in the interest of helping customers efficiently.

Knowledge, Skills, Training and Experience:

  • Apprentices will follow the designated programme attached to the administrative/clerical apprenticeship role and will attend in-house underpinning knowledge sessions.

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in maths and English, if required
  • All training will be delivered in the workplace.

What to expect at the end of your apprenticeship

This apprenticeship is ideal for individuals interested in working as an administrative assistant, as administrative support in busy teams, a secretary, a ward clerk or clerical assistant – which are great starting positions for a career in administration. There are a wide range of employment opportunities throughout the Trust within Business and Administration and it is a good starting point for progression onto an Advanced or Higher Apprenticeship at a later point.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working


GCSE or equivalent English & maths (Grade 4/C) Desired

Things to consider

As part of this role, you will come into contact with patients / visitors.

About the employer

The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises. We have around 9,000 people working for us and a budget of over £537 million. The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria.


Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust


St. Nicholas Hospital

Jubilee Road

Newcastle upon Tyne


You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship Recruitment Team

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.