Level 2 Apprentice Customer Advisor at Somerset Skills & Learning, Bridgwater SOMERSET SKILLS & LEARNING CIC

If you are looking for a role that will be varied and challenging, then this could be the role for you! We work across Somerset, providing adult education, apprenticeships and traineeships. Duties include dealing with customer queries, responding to customers via email, phones, live chat and dealing with enrolments and applications.

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Closing date: 01 May 2024

Apprenticeship summary

  • Annual wage

    £12,313.60 to £22,010.56

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Thursday 8.30am - 4.30pm and Friday 8.30am - 4.00pm.

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    07 May 2024

  • Date posted

    13 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000237548

  • Positions

    1 available

What you will do in your working day

The role will include answering phones and dealing with customer queries.  As well as offering skills and qualifications, we also invest heavily in community projects to help build stronger communities and empower people to improve their lives through learning.

Whilst the role will differ every day, some of the duties you will undertake will include:

  • Answering phones
  • Dealing with customer queries
  • Responding to customers via email, phones, live chat
  • Dealing with enrolments and applications
  • Giving learners careers, information, advice and guidance (CIAG)
  • Interviewing learners for courses
  • Project work

Over time, as you develop, you will take on more responsibility. This is a very important job role within SS&L and you will gain an understanding of all aspects of the business.

This role may be closed early if a sufficient number of applications are received.

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills in English and maths if required
  • End Point Assessment: Presentation, Practical Observation, Professional Discussion

What to expect at the end of your apprenticeship

  • This role may lead to a higher level apprenticeship or permanent employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English and/or maths (Grade A*-C/9-4) Desired

Things to consider

Please consider how you will travel to the place of work, particularly if you rely on public transport.

About the employer

We work across Somerset, providing adult education, apprenticeships and traineeships. As well as offering skills and qualifications, we also invest heavily in community projects to help build stronger communities and empower people to improve their lives through learning.

Employer

SOMERSET SKILLS & LEARNING CIC

Address

Churchill House

Robins Drive

East Quay

TA6 4DL

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Training

Training provider

SOMERSET SKILLS & LEARNING CIC

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Philippa Bancroft

pbancroft@sslcic.co.uk

07917 923622

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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