Customer Service Advisor Apprentice

United Carpets & Beds

Nottinghamshire, NG19 9BG

Closes in 15 days (Sunday 11 August at 11:59pm)

Posted on 13 March 2024

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Contents

Summary

This is a fantastic opportunity to join an established local family business as a Customer Service Advisor Apprentice. Team work is essential, as you will be working with colleagues to assist customers, liaise with suppliers and handle a range of orders.

Annual wage
£13,520 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Mon-Fri, 8.5 hours per day (With 30 mins break for lunch). Shifts will be rotated between 8am-4.30pm and 11.30am-8pm.

40 hours a week

Possible start date

Saturday 17 August

Duration

1 Year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 2 Customer Service apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

Where you’ll work

Old Mill Lane

Mansfield Woodhouse

Nottinghamshire

NG19 9BG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade A*/C - 9/4)
    • maths (grade A*/C - 9/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Customer care skills
    • Team working
    • enthusiastic

    About this company

    United Carpets and Beds is the UK's largest franchised flooring and bed retailer. Family owned and run, United Carpets and Beds retains all of the values that have created a long held reputation for offering quality flooring and Beds whatever the consumers budget may be.

    https://www.unitedcarpetsandbeds.com/storelocator/mansfield/ (opens in new tab)

    After this apprenticeship

    A full time, commission based role could be available to the right candidate once the apprenticeship has been completed.

    Ask a question

    The contact for this apprenticeship is:

    WEST NOTTINGHAMSHIRE COLLEGE

    Ryan Smith

    ryan.smith@wnc.ac.uk

    01632900479

    The reference code for this apprenticeship is VAC1000237345.

    Apply now

    Closes in 15 days (Sunday 11 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.