Medical Receptionist Apprentice ACROSS LEICESTER HEALTH LTD

Willows Health is the largest primary care provider in Leicestershire with over 63, 000 patients across 11 sites, with caring for the health of our patients being at the forefront of what we do. We have recently been rated Outstanding by CQC for our responsiveness in care and shortlisted for PCN General Practice Awards Committee in 2022.

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Closing date: 25 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours and days to be discussed at interview stage.

    Total hours per week: 37.5

  • Expected duration

    19 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    13 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Ensuring our services are delivered in a coordinated and efficient manner
  • To work with other receptionists and healthcare professionals to provide a first-class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support
  • Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system
  • Booking in patients when they arrive at the surgery
  • Receiving and checking repeat prescription requests. Printing repeat prescriptions
  • Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc
  • Registering new patients and removing patients who have left on the computerized record system
  • Photocopying, scanning and filing of paper records
  • Assisting the Practice Manager to achieve targets and deadlines set by the Practice
  • Liaising with the Practice Manager regarding any incidents or complaints and follow any action as directed
  • Ensuring Policies/Procedures are in place and staffs are aware of their location

The training you will be getting

  • You will be working towards a Level 3 Business Administation standard delivered by Heart of England Training
  • You may also be working towards Level 2 maths and English functional skills if required

What to expect at the end of your apprenticeship

  • We would hope that the successful candidate would stay within the company and progress, depending on availability 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

DBS check will be carried out with Willows Health

About the employer

Willows Health is a collaboration of 10 medical practices across Leicester, Leicestershire, and Rutland. We offer excellence in sustainable, high quality, patient-centred care. We offer a solid foundation for training and development for the next generation of health professionals. To contribute to evidence based health care through vital research that helps transform services and improve health outcomes, local and national.




De Montfort Surgery

100 Mill Ln



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rachel OConnor



Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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