Medical Receptionist Apprentice

ACROSS LEICESTER HEALTH LTD

Leicester, LE2 7HX

Closes in 5 days (Thursday 1 August at 11:59pm)

Posted on 13 March 2024

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Summary

Willows Health is the largest primary care provider in Leicestershire with over 63, 000 patients across 11 sites, with caring for the health of our patients being at the forefront of what we do. We have recently been rated Outstanding by CQC for our responsiveness in care and shortlisted for PCN General Practice Awards Committee in 2022.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Hours
Hours and days to be discussed at interview stage.

37 hours a week

Possible start date

Monday 2 September

Duration

1 Year 7 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will be working towards a Level 3 Business Administation standard delivered by Heart of England Training
  • You may also be working towards Level 2 maths and English functional skills if required

Where you’ll work

De Montfort Surgery

100 Mill Ln

Leicester

LE2 7HX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF ENGLAND TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Patience

    Other requirements

    DBS check will be carried out with Willows Health

    About this company

    Willows Health is a collaboration of 10 medical practices across Leicester, Leicestershire, and Rutland. We offer excellence in sustainable, high quality, patient-centred care. We offer a solid foundation for training and development for the next generation of health professionals. To contribute to evidence based health care through vital research that helps transform services and improve health outcomes, local and national.

    https://www.willowshealthcare.org/ (opens in new tab)

    After this apprenticeship

    • We would hope that the successful candidate would stay within the company and progress, depending on availability 

    Ask a question

    The contact for this apprenticeship is:

    HEART OF ENGLAND TRAINING LIMITED

    Rachel OConnor

    rachel.o'connor@hoet.co.uk

    01788820132

    The reference code for this apprenticeship is VAC1000237278.

    Apply now

    Closes in 5 days (Thursday 1 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.