Medical Receptionist Apprentice ACROSS LEICESTER HEALTH LTD
Willows Health is the largest primary care provider in Leicestershire with over 63, 000 patients across 11 sites, with caring for the health of our patients being at the forefront of what we do. We have recently been rated Outstanding by CQC for our responsiveness in care and shortlisted for PCN General Practice Awards Committee in 2022.
Closing date: 31 May 2024
Apprenticeship summary
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Annual wage
£12,480.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Hours and days to be discussed at interview stage.
Total hours per week: 37.5
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Expected duration
19 Months
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Possible start date
07 Jun 2024
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Date posted
13 Mar 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000237278
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Positions
1 available
What you will do in your working day
- Ensuring our services are delivered in a coordinated and efficient manner
- To work with other receptionists and healthcare professionals to provide a first-class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support
- Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system
- Booking in patients when they arrive at the surgery
- Receiving and checking repeat prescription requests. Printing repeat prescriptions
- Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc
- Registering new patients and removing patients who have left on the computerized record system
- Photocopying, scanning and filing of paper records
- Assisting the Practice Manager to achieve targets and deadlines set by the Practice
- Liaising with the Practice Manager regarding any incidents or complaints and follow any action as directed
- Ensuring Policies/Procedures are in place and staffs are aware of their location
The training you will be getting
- You will be working towards a Level 3 Business Administation standard delivered by Heart of England Training
- You may also be working towards Level 2 maths and English functional skills if required
What to expect at the end of your apprenticeship
- We would hope that the successful candidate would stay within the company and progress, depending on availability
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Desired
Things to consider
About the employer
Employer
ACROSS LEICESTER HEALTH LTD
https://www.willowshealthcare.org/
Address
De Montfort Surgery
100 Mill Ln
Leicester
LE2 7HX
Training
Training provider
HEART OF ENGLAND TRAINING LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Rachel OConnor
01788820132
Apprenticeship standard
Business administrator
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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