Customer Service Advisor Apprenticeship -Leeds ADS FLEET SERVICES LIMITED

Working in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

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Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm. Total hours per week: 40.00.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    12 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000237050

  • Positions

    1 available

What you will do in your working day

Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

The training you will be getting

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Industry recognised standard qualification
  • Ford Masters Level 1 module (excludes Service Champions)
  • Level 2 Customer Service Practitioner apprenticeship standard
  • Functional skills if required
  • End-Point Assessment (EPA)

You will work towards a level 2 or 3 Customer Service Specialist apprenticeship (dependent on experience).

What to expect at the end of your apprenticeship

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.

By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.


Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

At Auto Diagnostic Services we offer a complete diagnostics service for all vehicles, all makes, all models. Services we offer include: Car Diagnostics in Leeds Auto Electricians in Leeds Van Diagnostics in Leeds Commercial Vehicle Diagnostics in Leeds Mobile Diagnostics in Leeds Car Servicing in Leeds Car Repairs in Leeds Car Security Systems and Alarm Fitting in Leeds Car Stereo Fitting in Leeds Car Audio System Fitting in Leeds (Including amps and speakers) Bluetooth Hands Free Fitting in Leeds Tow Bar Electric Fitting in Leeds Car Tracker Fitting in Leeds Parking Sensor Fitting in Leeds Sat Nav Fitting in Leeds With over 20 years specialist experience we have become the "Go To" car diagnostics in Leeds experts for other garages. Yes, other garages come to us not only because of our knowledge base, but because we have invested 10's of thousands of pounds in diagnostic equipment that is faster and more specific than cheaper scanners on the market.

Employer

ADS FLEET SERVICES LIMITED

Address

Manor Mills

Beeston

Leeds

LS11 8DB

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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