Apprentice Service Desk Coordinator/Administrator Eclipse Wholesale

A Level 3 Apprentice Service Desk Coordinator/Administrator is required. Eclipse Wholesale, are a multi award winning technology service provider, who specialise in business connectivity, business mobiles and Cloud communications. They have an exciting opportunity for an apprentice to join their Customer Service Desk who will be responsible for overseeing the day-to-day delivery of telecommunication products. Duties include: placement of all order types on supplier portals, and managing day-to-day issues associated with the services provided to the customer.

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Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage

    £17,000.00

    £17,000 Aged 16 - 17 £17,000 Aged 18 - 20

  • Working week

    37.5 hours per week. Monday to Friday 9am to 5pm with 30 mins lunch

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    20 May 2024

  • Date posted

    12 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000237024

  • Positions

    2 available

What you will do in your working day

  • Placement of all order types on Supplier Portals.
  • Managing day-to-day issues associated with the services provided to the customer.
  • Providing updates on existing provisioning and maintenance queries
  • Managing communications from customers and suppliers
  • Accurate input of order details onto all systems.
  • Co-ordinate jobs/ arrange engineer visits.
  • Raise and resolve provisioning escalations and faults.
  • Schedule and action all tasks to completion within specified timescales.
  • Follow all procedures and deliver high a level customer satisfaction.
  • Work towards set KPI’s, goals and objectives.
  • Ensure systems are kept fully updated for each action and point of customer contact.

The training you will be getting

  • Business Administration Level 3 Apprenticeship Standard.
  • Ongoing learning and development/product training in the workplace
  • You will be based at Eclipse Wholesale’s Gateshead Head Office and will also attend day release with Access Training on Team Valley 1 day per month.

What to expect at the end of your apprenticeship

There is potentially an opportunity for long term permanent employment for the right candidate, along with career progression opportunities in the future.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Problem solving skills, Logical, Initiative

Qualifications

GCSE or equivalent English (Grade Grade Minimum Grade A*-C / 4-9) Essential
GCSE or equivalent Maths (Grade Grade Minimum Grade A*-C / 4-9) Essential

Things to consider

You will be based at Eclipse Wholesale’s Gateshead Head Office and will also attend day release with Access Training on Team Valley 1 day per month.

About the employer

Eclipse Wholesale are a people-focused business, with a quest for continuous development both personally and professionally, they are passionate about creating the right environment, empowering their people to work hard and deliver outstanding results but also have some fun along the way. Supported by some of the industries leading suppliers, they have ambitious growth plans, expanding far from their native North East roots. Eclipse Wholesale are 20 years old in 2024, they will be celebrating this achievement throughout the year with our friends, family, colleagues, customers and suppliers.

Employer

Eclipse Wholesale

Address

16 Bankside

The Watermark

Gateshead

NE11 9SY

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Training

Training provider

ACCESS TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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