Ford Vehicle Parts Advisor Apprentice - Abingdon FORD RETAIL LIMITED

A Ford Vehicle Parts Advisor Apprentice is required (Level 2). You will be working in a service department and training in a number of areas, including; improving customer relations, monitoring and dealing with customer problems. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Saturday: 08:30 - 17:30. (If Saturday is worked, you will get a day off during the week)

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    11 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Working in an exciting and busy environment, the Customer Service Advisor Apprentice will be the front-line support for the busy service department
  • The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations

The Apprentice’s role will include the following:

  • Dealing with customers both face-to-face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

The training you will be getting

You will achieve a Level 2 Customer Service Practitioner qualification:

  • Full training will be provided
  • Good communication skills both verbal and written
  • Training will be completed in-house
  • A skills coach will visit every 28 days to update the training
  • Functional Skills in maths and English (if required).

What to expect at the end of your apprenticeship

  • A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Future prospects are endless. By having a highly regarded set of skills, apprentices can go on to develop their careers within any other area of commerce.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided


GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Hartwell in Abingdon is your local Ford dealer. Our showroom is perfectly placed to support motorists across Oxfordshire with new and used car sales, while also delivering personalised aftersales care for all owners. There are many ways to contact our team for professional guidance, and you’ll find all the information you need below. To visit our modern dealership in person, enter your location into the on-page tool for directions straight to our door. You will find us just off the A34 to the north of Didcot and south of Abingdon, and the M4 towards Swindon or Reading is less than a 20-minute drive away. To speak with the team, call the relevant department on the numbers shown, or alternatively complete the enquiry form and one of our advisers will respond shortly.




Drayton Road


OX14 5JU

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Hannah Edwards


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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