Ford Vehicle Parts Advisor Apprentice - Abingdon FORD RETAIL LIMITED
A Ford Vehicle Parts Advisor Apprentice is required (Level 2). You will be working in a service department and training in a number of areas, including; improving customer relations, monitoring and dealing with customer problems. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.
Closing date: 30 May 2024
Apprenticeship summary
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Annual wage
£13,312.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Saturday: 08:30 - 17:30. (If Saturday is worked, you will get a day off during the week)
Total hours per week: 40.0
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Expected duration
15 Months
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Possible start date
01 Jun 2024
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Date posted
11 Mar 2024
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000236625
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Positions
1 available
What you will do in your working day
- Working in an exciting and busy environment, the Customer Service Advisor Apprentice will be the front-line support for the busy service department
- The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations
The Apprentice’s role will include the following:
- Dealing with customers both face-to-face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
The training you will be getting
You will achieve a Level 2 Customer Service Practitioner qualification:
- Full training will be provided
- Good communication skills both verbal and written
- Training will be completed in-house
- A skills coach will visit every 28 days to update the training
- Functional Skills in maths and English (if required).
What to expect at the end of your apprenticeship
- A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Future prospects are endless. By having a highly regarded set of skills, apprentices can go on to develop their careers within any other area of commerce.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
FORD RETAIL LIMITED
Address
Drayton Road
Abingdon
OX14 5JU
Training
Training provider
SKILLNET LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Hannah Edwards
hannah.edwards@skillnet.org.uk
01923216165
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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