Apprentice Service Advisor Stoneacre Motor Group

This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor working within the parts and service departments within the service centre. Stoneacre is a unique automotive company having its own regulated Ofsted training Academy.

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Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Typical working hours are 8.30am to 5.00pm five days a week, days negotiated at interview stage.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    11 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Advise customers about necessary Service / Parts for routine maintenance / repairs
  • Answer telephone queries and respond to customers’ needs
  • Collect data from customers to facilitate and qualify the customer service or repair requirements
  • Prepare repair order documents including pricing up parts required
  • Deal with queries and complaints in a professional manner
  • Demonstrate consistent good customer service

The training you will be getting

Level 2 Customer Service Practitioner, including Functional Skills if required.

Blended on/off the job training and location to be confirmed.

At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes.

What to expect at the end of your apprenticeship

You can progress throughout the company to management level and beyond.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Patience


GCSE or equivalent English Mathematics (Grade Grade 4 (A*-C)) Desired

About the employer

Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.


Stoneacre Motor Group


Derwenthaugh Road


Newcastle Upon Tyne

NE16 3BL


Rachel Harrison


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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