Customer Service Apprentice OSTERMANN UK LTD

A great chance has become available for an apprentice customer service practitioner to join our innovative and successful company with an office in Droitwich. This is an excellent opportunity for you to become part of our growing team and receive high-quality training that will prepare you for your future career in customer service and sales.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday: 08.00 am – 16.30 pm Including 30 minutes unpaid lunch

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    08 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Your core responsibility will be to provide a high quality service to our customers.

  • Sales - to increase sales through the conversion of incoming phone and email sales enquiries
  • Outbound - qualifying new customers as well as contacting old customers. Small outbound campaigns to help generate business
  • Enquiries- to complete quotation enquiries and return in the agreed timescale, ensuring good communication throughout the process
  • Customer Service - Working with existing and new customers to deliver first-class service, building strong and sustainable relationships
  • Knowledge - to develop a good understanding of product and processes. Offering advice and support to provide best solution to customer requirements
  • Order processing - Input and scheduling of sales orders via SAP ERP and CRM software
  • Back Office support - Give excellent and timely support to external sales team

The training you will be getting

Formal training is delivered at HWGTA, located in Mckenzie Way, Worcester WR4 9GN

You will receive training a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Services Practitioner Level 2 qualification.

There is also a five-day teambuilding residential trip that is held in spring of each year.

What to expect at the end of your apprenticeship

We hope that you would like to stay with us and progress your career.  We would also welcome you continuing to study and complete other courses you may wish to do.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Patience, Team-oriented, Flexibility, Punctuality, Reliable, self motivated


GCSE or equivalent English (Grade A*-C/ 4-9) Essential
GCSE or equivalent Mathematics (Grade A*-C/ 4-9) Essential

Things to consider

We may close the position earlier than stated if we have found a suitable candidate.

About the employer

Ostermann UK is a wholly owned subsidiary of Rudolf Ostermann GmbH, with headquarters in Bocholt (Germany). We are an internationally active wholesaler of carpentry supplies and a specialist in the trade of furniture edgings and fittings throughout Europe. With over 475 colleagues at ten European locations, we work every day to support our customers in their success with our products and services. From our Droitwich office, we serve customers throughout the UK with our sales team in the office and in the field. High delivery performance, excellent customer advice and continuous expansion of the product range form the basis for our growth. Once a year, we get together with the entire team in Germany for a big summer party.




Unit 104, Pointon Way

Stonebridge Cross Business Park



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Emily Jackson

01905 330732

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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