IT Technician Apprentice (Fellowes Ltd) FELLOWES LTD

Introduction into a broad range of topics, skills, and knowledge within the Business Technology Solutions (IT) Department. As part of the Service Desk function within the Network Operations Team, you will be an active member in supporting the business, providing day-to-day 1st and 2nd line technical IT support.

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Closing date: 29 Apr 2024

Apprenticeship summary

  • Annual wage


    £15,000 -£17,000 + Bonus package

  • Working week

    Days and shifts to be confirmed (Hybrid working after probation).

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    06 May 2024

  • Date posted

    08 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Learn, understand, and execute departmental processes and procedures to ensure the smooth running of daily tasks and a high level of customer service
  • Provide first line help desk support both in person, by telephone and using desktop collaboration tools to the business community in European wide locations
  • To process, manage and own incoming Network Operations support tickets, work with the business and other IT teams to solution issues
  • To ensure that tickets logged by user base in Europe are dealt with effectively, escalated when needed and solutioned in a timely manner
  • Collaborate with team members on the helpdesk to ensure all tickets raised are assigned to appropriate team, to follow-up and provide regular communications to ensure our service level is met
  • Provide excellent desktop hardware support for the user community locally and remotely in contact with other Fellowes European wide locations
  • Assist in setting up and configuring all new user IT hardware including laptops, desktops, printers, and barcode scanners.
  • Learn software configuration manager and imaging tools and technique used to distribute software out to the business from a central point
  • Learn and become proficient in the use of business wide web-based Microsoft Office collaboration tools and cloud-based telephony solution, to support these tools
  • Exposure and education on wireless technology solutions used in the business
  • Learn and assist with network user account setup and administration
  • Learn skills to train and present to others in the use of IT solutions and hardware

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician qualification, with training in how to:

  • Helpdesk Operations and Functions
  • Maintaining Digital Systems and Services
  • Fundamentals of Digital Systems
  • Administration of Digital Systems and Services
  • Change Management
  • Teamwork and Communications
  • Introduction to System Security
  • User and Stakeholder Training
  • Working in Digital Support
  • Data Operations and Security
  • Pathways and Career Progression

What to expect at the end of your apprenticeship

  • The role offers long term security and the opportunity to progress into a permanent position

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Problem solving skills, Analytical skills, Be able to work as a team, Confidence, To work on own initiative, Proactive, Ability to work logically, Ability to work methodically, Self-motivated, Eager to learn, Reliable, Flexible


GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

The Fellowes eight Core Competencies are the combination of skills, attributes and behaviours which are essential for all employees. The competencies and descriptions are attached with this job description. Further competencies important for this position and key to success are: • Influence: Challenge and influence others; makes an impact; convinces and persuades others; promotes plans and ideas successfully. • Initiative & Responsibility: acts on own initiative, makes things happen and accepts responsibility for the results. • Innovation: produces fresh and imaginative ideas and solutions breaks away from tradition; promotes change and novelty; eliminates non-valued added activities. • Professional Expertise: demonstrates specialist knowledge and expertise in own area; participates in continuous professional development. • Time Management & Prioritisation demonstrates skills in time management and delegation; prioritises according to demands and allocates resources effectively; has the ability to multi-task. • Analysis & Problem Solving: quickly understands and analyses complex issues and problems; comes up with sound and rational judgments to ensure the right decision is reached. • Liaise with staff at all levels across the European and Global organisation.

About the employer

Founded on a culture of continuous improvement, Fellowes strives to deliver best-in-class quality products. With a commitment to unleashing WorkLife potential, Fellowes introduces new ideas that evolve to meet the needs of an ever-changing world.




Unit 2 Ontario Drive

New Rossington


DN11 0BF

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ami Wilson


Apprenticeship standard

Digital support technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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