Customer service apprenticeship ROSES PROFESSIONAL BUILDING SERVICES LTD

At Rose Professional Building Services, you'll be working in a creative and supportive environment. Our office benefits include continental breakfast, including cereals and porridge; afternoon tea and unlimited refreshments, including a coffee and hot chocolate machine; Chauffeur collection to and from the appointed train stations and much more.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage

    £14,976.00

    Performance bonus and day-off incentives offered

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 8am to 5pm

    Total hours per week: 45

    (the hours are based on the candidate being over 18)

  • Expected duration

    15 Months

  • Possible start date

    15 May 2024

  • Date posted

    08 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000236413

  • Positions

    1 available

What you will do in your working day

  • Meeting sales targets
  • Generating leads
  • Securing sales
  • Managing inbound and outbound calls
  • Managing and leading operatives
  • Making company decisions
  • Dealing with challenging situations

The training you will be getting

The qualification received after successful completion of the course is Customer Service Specialist Level 3, as well as Functional Skills Level 2 English and maths if required. 

Our training delivery is based on a remote, blended model of one-to-one sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.

Delivery of the standard is remote and is based around modules consisting of introduction, training, personal study, completion, and observation. 

What to expect at the end of your apprenticeship

You could train to become a manager.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

This is an office-based role.

About the employer

At Rose Professional Building Services, we take pride in being your comprehensive solution for construction and building needs. With a strong commitment to excellence and a reputation built on integrity, we are your trusted partner in the construction industry.

Employer

ROSES PROFESSIONAL BUILDING SERVICES LTD

Address

Southbridge House

Southbridge Place

Croydon

CR0 4HA

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Training

Training provider

GINGER NUT MEDIA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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