IT Technical Support Apprentice ASPIRATIONS ACADEMIES TRUST

As an IT Technical Support Apprentice, you will respond to IT related incidents across the whole school estate. This covers both software and hardware IT support both remotely and in-person. You will deal with Cloud and Network incidents, with the role giving variety in daily activity.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Apr 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    05 May 2024

  • Date posted

    08 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000236365

  • Positions

    1 available

What you will do in your working day

Service Desk and Technical Assistance: • First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue • Use the service desk software to report, log and correspond to requests • Communicate with school-based staff to inform them of action and progress of reported problems • Assist school-based staff and students with technical issues* • Provide high levels of customer service Hardware/Software Support and Fault Diagnosis: • First line support for workstation and laptop support. Assessment and resolution of hardware/software issues • First line support for printers. Basic assessment and resolution of hardware issues • First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues • First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues • First line support for wireless access points and hardwired network points. Basic assessment and resolution of issues • Complete trouble-shooting tasks on supported infrastructure as directed by the service desk. • Test and change cables as required. (Network, USB, serial, parallel etc) • Change and diagnose hardware equipment as directed by the service desk Routine Maintenance and Service Tasks: • Complete software installations on workstations and laptops as directed by the service desk • Complete deployment of images to workstation or laptops as directed by the service desk • Change and replace printer consumables, paper as required • Restore workstation/laptop images as directed by the service desk • Complete Active Directory maintenance tasks as directed by the service desk • Complete backup restores as directed by the service desk • Complete routine hardware/software maintenance tasks as directed by the service desk • Report breakages, vandalism or reoccurring problems to the service desk • Maintain school asset record systems

The training you will be getting

Information communications technician level 3

CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What to expect at the end of your apprenticeship

There is the potential for a full-time role upon successful completion of the apprenticeship programme. We have a history of offering apprenticeship graduates full-time roles and have several IT engineers employed across the trust who are ex-apprentices.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Patience, Problem solving skills

Qualifications

GCSE or equivalent English and maths (Grade 4) Desired

About the employer

The Aspirations Academies Trust, as a sponsor of primary and secondary age academies in England, is committed to raising students’ aspirations so that all young people reach their fullest potential and achieve the success they desire.

Employer

ASPIRATIONS ACADEMIES TRUST

Address

Ashdown Close

BH17 8RE

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Apr 2024