Operations Business Assistant Apprentice NORTH HAMPSHIRE URGENT CARE LIMITED

The primary focus of the role is to support the Operations Manager and the Department with the effective running and provision of administrative support across the organisation. At TalkPlus we pride on being a friendly, supportive, and passionate Team, providing high-quality talking therapy to people living in North-East Hampshire and Farnham.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    (Full-time equivalent £15,600) • Annual leave entitlement 22 days

  • Working week

    Shift pattern can be agreed prior to starting. No evenings or weekends. Must work Thursday morning to attend weekly management meeting. One day every 2 weeks at college 12 Months (+ 6 months should extension be required)

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    15 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Our Service is maintained by an outstanding Operations Team, offering support to the whole clinical team as well as ensuring our patients find their way smoothly into and through our service.

As an important support to our therapy, we have a team of experienced and caring employment advisors.

We believe that looking after our staff is crucial to providing a great service to local people. Whether this is through regular team connection events, being encouraged to get involved in projects that you feel passionate about, generous professional development, or just meeting regularly as a team to learn together, you will feel part of a supportive team.

Operations Administration Support:

  • Assist with on-boarding of new staff
  • Process subject access requests
  • Support Ops manager with system auditing and data quality.
  • Collect content, maintain, and edit company intranet
  • Support Information Performance Analyst with Data analysis and data accuracy as part of audit and monthly data submissions
  • Learn all aspects of the administrative role (referrals, letters, inbox management, booking appointments)
  • Take minutes at all meetings and distribute actions
  • Assist Business Process manager with setting up meetings and producing quality and governance reports
  • Arrange events and team days
  • Update asset management system
  • Office management
  • Set up access cards
  • Maintain store cupboards
  • Maintain staff library
  • Room bookings
  • As well as many different projects too; such as, Website checking, communication to external sites, social media

The training you will be getting

  • Business Administration Level 3 Apprenticeship Standard

What to expect at the end of your apprenticeship

  • Progression could be into any NHS Administration roles, data handling and performance. Operations assistant roles

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Can-do attitude, Professional, Calm and efficient manner, Positive, Flexible approach to work


GCSE or equivalent English & Maths (Grade C / 4 and above) Essential

Things to consider

- Experience/maturity to deal with sensitive/confidential information. - Ability to maintain confidentiality. - MS Office Packages (Word, Excel, Powerpoint, Outlook) - Basic understanding of Data Protection and handling sensitive personal data - Good social media knowledge

About the employer

TalkPlus is a high achieving Talking Therapies Service to people in Northeast Hampshire and Farnham. We offer a core service focused on evidence-based therapy for anxiety, depression, and insomnia. Whilst collaborating with local partners, we have well-established integrated pathways for people with Long-Term Physical Health Conditions and sleep difficulties. As well as offering employment support, our experienced team provide innovative ‘FAST’ consultations to people in need of one-off support such as colleagues working in the NHS and emergency services. We have a fantastic team of high and low intensity Cognitive Behavioural Therapists and working alongside them is a committed team of counsellors and clinical and counselling psychologists.







GU14 7SR


Nicola Vince


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Nicola Vince


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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