Apprentice Customer Service Specialist - Suzuki-Ripon Batchelors of Ripon Limited

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40 hours between 8am-6pm Mon - Sat

    Total hours per week: 40.00

  • Expected duration

    15 Months

  • Possible start date

    26 Jun 2024

  • Date posted

    06 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000235895

  • Positions

    1 available

What you will do in your working day

This is an apprenticeship role. A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.
The successful candidate will work towards a level 3 customer service specialist qualification.

The training you will be getting

Level 3 Customer Service Specialist Standard - 15-18 months.

Training delivery to be confirmed.

What to expect at the end of your apprenticeship

Possible permanent role upon successful & satisfactory completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential

About the employer

Welcome to Batchelors. We are a family owned and run business that has given the warmest of welcomes since 1989, forming long lasting trusting relationships with our customers. These are some of the reasons why our customers choose us year after year from the entirety of the UK.

Employer

Batchelors of Ripon Limited

Address

Ripon Business Park

Ripon

HG4 1TT

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Training

Training provider

ROBERT BOSCH LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jun 2024