Office Support Apprentice M G ELECTRIC (COLCHESTER) LTD

A full, varied role with exposure to all aspects of manufacturing office functions with initial emphasis on commercial office, including preparing customer quotes, order processing, liaising with production and customers, organising collections, hauliers etc. As well as answering email enquiries & liaising with accounts to ensure prompt payments.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £11,648.00 to £20,820.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Thursday - Flexitime 7.75 hours between core hours of 8:00am and 5:45pm with a minimum half hour lunch between 12:00 and 1:00pm. Fridays - Flexitime 4 hours between minimum core hours of 8:00am and 1:30pm.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    06 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Support for order entry for the medical, pump, print and converting areas of the MGE business
  • Support monitoring the overall end to end customer order process and ensuring that orders are correctly sent out as per customer requirements
  • Support for the arrangement of transportation of orders from MGE to the relevant customers
  • Support with the production of required shipping and transport documentation
  • Support for the preparation of quotations and responses to customer enquiries using the appropriate communication methods
  • Support the contact of current customers to ensure the correct supply of orders and confirm customer satisfaction post sales
  • Support the regular and organised contact with current distributors to inform on current pricing, product suitability, new products and other commercial aspects
  • Provide office support to the office team under guidance of the customer service supervisor
  • Link with accounts to assist with resolving invoice discrepancies and customer payment issues when required
  • Link to engineering and production teams to assist customers with technical support when required
  • Link with production team to check availability of products and services for customers when required
  • Link with quality and service team to obtain servicing and product quality issue updates for feedback to the customer when required
  • Carry out other duties as may reasonably be required to cover for sickness, holidays, or other similar circumstances
  • Use computer systems including Microsoft Office programs and MAPICS ERP programs to produce relevant documentation
  • Use professional language and terminology when producing correspondence & documents
  • Work within defined working procedures - specifically to ISO9001 & ISO13485 Quality Management Systems
  • Communicating well with customers and suppliers by email, phone or face-to-face
  • Working well in a team, being flexible and supportive
  • Using own initiative and self-motivation

The training you will be getting

  • The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard
  • All delivered within the workplace via online training and at Colchester Institute Campus
  • Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

Development within business, undertaking internship style training throughout entire office environment, development within individual departments.

Chosen route for progression through business leading to more senior position and career development either within commercial office or other departments.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Professional Language, Good timekeeping skills


GCSE or equivalent Maths and English (Grade A*-D/9-3) Essential
GCSE or equivalent English (Grade A*-C/9-4)) Desired

Things to consider

Working closely with fellow MGE employees as part of a small team. This leads to very varied work and involvement in all areas of MGE. Apprentice must show flexibility to support in any area of the business as and when required.

About the employer

MG Electric (Colchester) Ltd is a family owned engineering manufacturing business, established for over 75 years with a wide production across three unique sectors: Medical Suction Machines, Film and Wrap, Conversion Machinery, Print Circulators. We are a strong business occupying own building and self-financing with no bank borrowing. We have an employ of 15 staff with both UK & export sales of all product sectors All assembly is based within our production facility in Altbarn Close, Colchester. MGE are ISO9001, ISO13485 and Medical Device CE Certified and externally audited by BSI.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Colchester Institute - Apprenticeships Team


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024