Warehouse, Sales & Customer Service Apprentice TC THREADS LTD

We are a family owned SME based in Hucknall. We sell machine embroidery threads & accessories all across the UK to commercial, trade customers. A position has become available to work within our sales & warehouse.

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Closing date: 13 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Thurs 8:30am – 5pm Friday 8:30am-2pm with a 30 min lunch

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    27 May 2024

  • Date posted

    05 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We are a family owned SME based in Hucknall. We sell machine embroidery threads & many different accessories all across the UK & Ireland to trade resellers & also direct to the embroidery customer. The position available is working in our sales & warehouse.
Day to day duties include.


Liaises with customer for sales & compiling of orders. Help control warehouse inventory by coordinating movement of products from suppliers through warehousing to shipping out to the customer.



·                   Answering the telephone, take orders & enquiries from customer.

·                   Help develop new sales through online website (currently in working progress) &  through our CRM software.

·                   Prepares orders by processing customer orders from email or telephone; pulling materials; packing boxes; placing orders in delivery area.

·                   Documents actions by completing forms, reports, logs, and records; maintaining databases, (using Profit+ software – training given).

·                   Updates job knowledge by participating in educational opportunities when required.

·                   Operation of basic textile machinery for small run production, in house training given.

·                   Operation of forklift truck and warehouse machinery, training given.

·                   Learning product details & in turn help with customer care/support.

·                   Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.

·                   Liaise with suppliers for product supply & planning.


The training you will be getting

Customer Service Practitioner Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Functional Skills in Maths and English if required. 

What to expect at the end of your apprenticeship

Definite opportunity for a permanent role within the company following successful completion of the apprenticeship.


Which will include, increased duties, salary and new qualifications as the company grows.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Administrative skills, Team working, Physical fitness


GCSE or equivalent English (Grade 3) Desired
GCSE or equivalent Mathematics (Grade 3) Desired

Things to consider

Candidate must be able to travel to the workplace and college according to working hours. General good health & fitness is necessary as lifting of both small & heavier items will occur in day to day work.

About the employer

T C Threads is a company specialising in the supply of Machine Embroidery threads from Ackermann in Germany together with all the accessories that an embroiderer will ever need. Over the last 21 years, we have established a reputation for excellent service, quality products at competitive prices and, most of all, the ability to give customers exactly what they require, when they require it.







NG15 7JR

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Lauren Moulds


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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