Business Administration Apprenticeship MONKEY TREE HOSTING LTD

This is a fantastic opportunity for an individual who has an enthusiasm and keen interest in starting a career within Business Administration. As part of your role you will be , packaging hardware and customer orders for delivery, communicating with new customers via tickets, email and phone, an exciting and varied role.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    £6.40 an hour aged 16-18 for the first year £8.00 an hour 19+ for the first year

  • Working week

    9am to 5pm, Monday to Friday

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    17 Jul 2024

  • Date posted

    05 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000235558

  • Positions

    2 available

What you will do in your working day

This is a fantastic opportunity for an individual who has an enthusiasm and keen interest in starting a career within Business Administration.

The company specialise in hosting/cloud solutions, business and residential internet and telecommunication support, web hosting and internet connectivity. As an Internet Service Provider, they have a large number of clients across the UK and provide fibre connectivity to residents and businesses.

Working independently and as part of the team, an administrative apprenticeship will involve developing, maintaining, and improving business administrative services through our dedicated onboarding team. As a central point of contact for their new customers, suppliers and contractors, responsibilities will include taking customer orders, processing customer data through internal systems and entering customer data into suppliers' systems; the role will develop strong communication and organisational skills while presenting opportunities to show initiative and develop/enhance key decision-making and problem-solving skills.

Key duties will include:

-          Communicating with new customers via tickets, email and phone

-          Ensuring clients and customers receive the correct products and services.

-          Packaging hardware and customer orders for delivery

-          Liaising with customers and internal teams to schedule engineer appointments.

-          Ensuring all equipment is dispatched and delivered promptly and correctly.

-          Deliver five-star service for every customer, from ordering to getting connected with MTH Networks.

-          Assisting in the provision of hardware, shipping, and preparing for dispatch.

-          Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.

The ideal candidate will have excellent written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.

This role will be working towards Business Administration Level 3 qualification supported by starting off.

The training you will be getting

  • Business administration level 3
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week

What to expect at the end of your apprenticeship

Possible full time permanent position upon completion of the apprenticeship


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

The company specialise in hosting/cloud solutions, business and residential internet and telecommunication support, web hosting and internet connectivity. As an Internet Service Provider, they have a large number of clients across the UK and provide fibre connectivity to residents and businesses. Working independently and as part of the team, an administrative apprenticeship will involve developing, maintaining, and improving business administrative services through our dedicated onboarding team. As a central point of contact for their new customers, suppliers and contractors, responsibilities will include taking customer orders, processing customer data through internal systems and entering customer data into suppliers' systems; the role will develop strong communication and organisational skills while presenting opportunities to show initiative and develop/enhance key decision-making and problem-solving skills. They are now looking for an apprentice to join their friendly team in Kettering.

Employer

MONKEY TREE HOSTING LTD

Address

Kitteon House

Kettering parkway

Kettering

NN15 6XW

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Training

Training provider

STARTING OFF LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Lucy Harris

lucy.harris@startingoff.co.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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