IT Support Apprentice (Saepio Solutions Ltd) SAEPIO SOLUTIONS LIMITED

Provide technical support to end-users, including troubleshooting and software issues. Assists in setup, maintenance, and monitoring of computer systems, IT security measures, and networks.

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Closing date: 27 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday, 09:00 - 18:00. Friday, 09:00 - 17:00.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    04 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Learn to diagnose and resolve technical issues related to software applications, operating systems, and peripheral devices.
  •  Assist in the documentation of IT processes, procedures, and system configurations.
  • Maintain the IT Equipment List database for new and updated equipment.
  • Participate in system upgrades, migrations, and deployments.
  • Stay updated on emerging technologies and IT trends through self-study and training programs.
  • Adhere to company policies and procedures regarding information security and data privacy.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What to expect at the end of your apprenticeship

  • The role offers long term security and the opportunity to progress into a permanent position

Requirements and prospects

Desired skills and personal qualities

Problem solving skills, Logical, Understanding of IT, Willingness to learn, Creative thinking skills, Positive attitude, Enthusiasm, Adapt to new technologies, Self motivation, Personal drive, Genuine interest in technology


GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

• Having a happy and healthy team that provides the foundation for our energy and drive. • Happy hour Fridays. • Flexible holidays. • Cycle to work scheme. • Regular company social events • Training and support throughout your apprenticeship journey.

About the employer

The world of cyber security is fast paced and exciting, so why not join our journey and be part of a fun and successful company with a great community atmosphere whilst helping beat the cyber criminals. Saepio is a rapidly growing Information Security Solutions Provider that work with UK based corporate customers with between 100-10,000 users. We help them to protect their employees, data, users, applications, and systems from being the victims of cyber-attack. Our model is to assist customers on a continuous cycle of Security Improvement.







HP12 3RH

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rachel Harati


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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