Commercial Coordinator Apprentice HEART OF ENGLAND TRAINING LTD

We are looking to recruit a Level 2 Commercial Coordinator Apprentice who will work on the reception desk in our brand new Leicester Academy for Hairdressing & Beauty Therapy. Duties include: maintaining an appointment diary either manually or electronically, responding to customer/visitor enquiries on the phone and face-to-face, and supplying information regarding the organisation to the general public, clients and customers.

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Closing date: 29 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am - 4:30pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    04 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Our Academy houses a commercial training salon with paying customers coming in daily for hair and beauty treatments, so the role heavily focuses on providing excellent customer service and maintaining an appointment booking system in an organised and efficient manner.


  • Respond to customer/visitor enquiries on the phone and face-to-face
  • Supply information regarding the organisation to the general public, clients and customers
  • Behave professionally and in a manner that reflects the company in a positive image
  • To maintain the confidentiality of all information
  • Ensure knowledge of staff movements in and out of organisation
  • Monitor visitor access and maintain security awareness
  • Provide general administrative and clerical support
  • Prepare correspondence and documents
  • Receive and sort mail and deliveries
  • Schedule appointments
  • Maintain appointment diary either manually or electronically
  • Organise conference and meeting room bookings
  • Monitor and maintain office equipment
  • Tidy and maintain the reception area.

The training you will be getting

  • You will be working towards a Level 2 Customer Service qualification.
  • You may also need to work towards Level 2 Functional Skills in maths and English, if not already exempt.

What to expect at the end of your apprenticeship

  • On successful completion of this apprenticeship, there would be possibility to complete the Level 3 qualification
  • Possible full time employment. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Welcome to Heart of England Training Coventry. Our Hair & Beauty College has been running for over 25 years in the Coventry city centre – we focus on delivering practical vocational training within Hairdressing and Beauty Therapy within a commercial salon environment. Hair and Beauty apprentices work on paying clients which means more confidence and better experience to get you ready for work in the industry.





Causeway Lane



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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