Business Administration Apprentice LUX PROPERTY SERVICES LIMITED

The Apprentice will support Customers and the department with administration duties and deliver a professional, timely, efficient and friendly service to our customers, both internal and external. Seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion, referring them up the line.

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Closing date: 29 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 8.00am - 5.00pm. Breaks to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    20 May 2024

  • Date posted

    01 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

  • To maintain all Customer records and documentation
  • To maintain online customer records accurately
  • To provide support and assist where possible in answering and resolving day to day customer queries, including answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion, referring them up the line
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

The training you will be getting

Working towards completing Level 3 Business Administration Apprenticeship Standard. Monthly attendance at Hertford Regional College for workshops with your Assessor.

What to expect at the end of your apprenticeship

There will be opportunities for progression and a permanent position subject to performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative


GCSE or equivalent English (Grade A*-C (9-4)) Essential
GCSE or equivalent Maths (Grade A*-C (9-4)) Essential

Things to consider

Desk based with computer and telephone.

About the employer

Lux Property Services Limited are a company based in Hoddesdon, Hertfordshire that provide electrical maintenance and installation services to London, Home Counties and UK wide local councils either directly or on behalf of an established maintenance company. We also provide direct services to the private sector. We have an office unit with an integrated electrical parts store on an industrial centre that is situated close to a railway station and main road links. High street shops are a very short drive away.




Unit 30 Hoddesdon Industrial Centre

Pindar Road


EN11 0FF

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


The Apprenticeship Team


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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