Level 3 Customer Service Specialist Apprenticeship EAGLE PLASTICS LIMITED

An excellent opportunity at Eagle Plastics for a Level 3 Customer Service Specialist Apprenticeship. As part of sales teams you will help to co-ordinate activities relating to the accepting, processing, invoicing sales orders and scheduling deliveries. Excellent progression opportunities.

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Closing date: 29 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday, 8.00am - 5.00pm and Friday, 8.00am - 4.00pm.

    Total hours per week: 39.0

  • Expected duration

    15 Months

  • Possible start date

    07 May 2024

  • Date posted

    01 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Assist with the general running of the sales teams and help co-ordinate activities relating to the following:

  • Accepting, processing and invoicing sales orders
  • Providing support to the credit control function, including contacting customers to progress payment, preparation for area credit meetings, and, where appropriate, liaising with management to resolve issues
  • Assist with delivery scheduling
  • Assist in planning material purchases and stockholding
  • Update files and records supporting the internal and external teams to maintain Netsuite / Sage system
  • Provide support to the sales office and work to improve customer relations and systems in support of the business
  • Liaise with customers with regard to sales orders, deliveries and complaints
  • Assist with quotations, samples and market information into given systems (including Netsuite / Sage and CRM). This includes logging samples sent to customers
  • Be flexible in respect of the company's needs where necessary, providing cover for absent colleagues and providing training for new members of staff
  • Work to improve knowledge of the company's products
  • Report the occurrence of any non-conformance through CRM, using Cases
  • Represent the company in a professional manner at all times
  • Liaise with the warehouse to ensure the operations run smoothly
  • Occasional company travel may be required

The training you will be getting

  • Level 3 Customer Service Specialist apprenticeship qualification.
  • Support with Functional Skills in English and maths, if required.
  • Work based learning.
  • End Point Assessment.

What to expect at the end of your apprenticeship

  • Eagle Plastics will offer progression into full time employment upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Initiative, Patience, Proactive and enthusiastic, Reliable and dependable


GCSE or equivalent English and Maths (Grade A*-C/9-4 or Level 2 FS) Essential

Things to consider

Are you able to travel to the business within the advertised working hours?

About the employer

The Eagle Plastics Limited Difference – so what sets us apart from other thermoplastic sheeting suppliers? Lots! We hold over 600 tonnes of products in our Leicester warehouse. This means we can deliver next day, same day or within a specific time, where required on a vast selection of colour's, finishes, sizes and thicknesses. Speedy delivery, same day or even a timed delivery with a ±30 minute window? No problem. Our standard delivery is next day, but we understand that last minute glitches can happen. You are welcome to collect your order from our Leicester warehouse if you are passing or we will deliver to your door using our own fleet of vehicles. Experts in our field, we literally sleep and breathe thermoplastic sheeting. All of the team do. We share a passion that has developed over our 25 year heritage to ensure we offer the best technical advice, the most professional support and fastest response times.




3 Highmeres Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Diane Jones


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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