Trade Supplier Apprentice

Summary

Flair Windows are looking for an enthusiastic candidate to work within this experienced & well-run company to gain a Level 2 Trade Supplier Apprenticeship. We are looking for someone who has a passion for customer service and an interest in the glass industry. This role offers great development opportunities for the right candidate.

Annual wage

£13,145.60 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Trade supplier (level 2)

Hours

Monday to Thursday 8am – 4:30pm & Friday 8am – 4pm

39 hours a week

Possible start date

Monday 5 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The apprenticeship consists of:

Intermediate Standard Apprenticeship -Trade Supplier
Functional Skills in English and Math’s (Level 1/2) where applicable

All aspects of your training will be delivered on-site with your employer, and you will have regular site visits every six to eight weeks from your designated assessor, who will monitor your progress throughout your apprenticeship program.

Where you’ll work

Unit 4

Harriott Drive

Heathcote Industrial Estate

Warwick

CV34 6TJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLASS & FENESTRATION TRAINING SOLUTIONS LTD

Your training course

Trade supplier (level 2)

Equal to GCSE

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates

Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified

specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.

specialist trade customer profile of the business: delivering customer service that exceeds customer expectations

specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner

trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge

trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services

trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.

trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.

trade counter and telesales services: applying basic merchandising techniques used within the business.

trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.

trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation

trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.

trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.

key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.

key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.

key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles

technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs

technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.

legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.

legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time

legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.

personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team

personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.

personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.

personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.

personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Team working
Initiative
Patience
Physical fitness
Practical Skills
Independent work
Product Knowledge
Manage P.O.S
Can-do attitude
Reliable & Friendly
Goals & Aspirations
Flexible
Approachable

Other requirements

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates Please note that interviews may take place before the vacancy close date and the successful applicant may start before the advertised start date. The work can also be physically quite demanding and will involve climbing steps to collect stock so please consider this before applying. BENEFITS - Manageable workload - All training provided - Room for progression within the business - Friendly atmosphere - Business has been trading for over 25 years

About this company

An independent, family run business, Flair Windows & Doors has branches in Minworth, Lichfield, Coventry, and Warwick. We are currently looking for a Trade Counter Sales Assistant to join our ever-expanding team in Warwick. Why not join us and be part of our success story as we continue to grow our business. We are looking for dynamic self-motivated people who work well within a team environment, you will need to be customer oriented, proactive, enthusiastic, and energetic.

https://www.flairwindows.com/ (opens in new tab)

After this apprenticeship

Potential for the candidate to progress through the company and gain experience within all sectors. The main aim is to bring somebody into the team and for them to develop and become a key team member.

We are looking to invest our knowledge, skills, and time in the right person. This position has the potential to develop into a successful career for the right candidate with the position growing with the company.

Ask a question

The contact for this apprenticeship is:

GLASS & FENESTRATION TRAINING SOLUTIONS LTD

Donna Allen

donna@flairwindows.com

0121 624 5001

The reference code for this apprenticeship is VAC1000234563.

Apply now

Closes in 4 days (Wednesday 31 July at 11:59pm)

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