Business Administration Apprentice (Licensing Team) Gravesham Borough Council

The role will predominantly include administrative duties to assist with the teams’ varied statutory functions in relation to a range of licensing regimes, including alcohol, gambling and taxi licensing.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Apr 2024

Apprenticeship summary

  • Annual wage


    Increasing to National Minimum Wage on completion of 1 years’ service.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. We can be flexible on start and finish times. Shifts to be confirmed.

    Total hours per week: 37

  • Expected duration

    24 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    29 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The successful candidate will learn skills in operational business administration, whilst providing direct support to the Licensing Team in relation to the efficient and effective delivery of council services.

To meet all learning commitments of the apprenticeship as directed by management, the Apprenticeships Manager, or the learning/training provider.

To carry out administrative duties to assist with the team’s functions, including:

  • Recording, processing, responding to and otherwise dealing with applications, complaints, enquiries, information requests or other requests for service in a timely, accurate and business-like manner, in accordance with relevant procedures, policy, guidance and legislation, etc. as may be required
  • Dealing with telephone enquiries
  • Responding to emails and other internal and external correspondence
  • Other statutory, operational and administrative technical duties.
  • Ensuring that appropriate records, databases, case management systems and registers are developed and accurately updated/maintained
  • Collation and generation of data and statistics, and completion of statutory returns, FOI requests, etc. relating to the work of the department
  • Carrying out financial functions and processes, for example, collating financial and statistical information, handling of purchase orders and invoices as required and in accordance with authorisation levels, and fee recovery action
  • Supporting the development and implementation of policies and procedures relevant to the council’s licensing functions
  • Designing, producing and circulating guidance and other educational/promotional information and material
  • Assisting in the production of accurate monthly reports and documents including sending out email reminders and following up on non-compliance
  • Providing administrative support for Team meetings, e.g. minute taking, setting of/sharing agendas, circulation of documents, etc.
  • To help ensure applicants and licence holders meet standards set out in local policy, guidance and legislation
  • Ensuring data quality and integrity is maintained and that data is processed in accordance with council policies, General Data Protection Regulation, Data Protection Act 2018 and other legislation
  • Assisting with taxi and private hire driver knowledge tests, and any similar testing or training associated with licence applications, policy requirements, etc.
  • Keeping abreast of, and supporting the implementation of, technical and legislative developments, and providing advice, information and guidance
  • To build and maintain effective working positive relationships within the team and across the organisation
  • Liaising and working in partnership with other council sections and teams, external agencies, trades, and any other relevant bodies in respect of licensing functions and other projects where their knowledge and experience will be of relevance and to ensure that all areas of work are satisfactorily progressed.
  • Meeting relevant targets and performance standards relevant to the assigned duties in order to achieve high standards of service delivery
  • Attending and contributing to training, courses, meetings and seminars as required
  • Covering for other colleagues and carrying out other work within the team as appropriate to assist with personal development and ensure continuity of service in a positive and cohesive manner.
  • Carrying out public awareness raising and consultation exercises in respect of council initiatives and policies
  • To use multiple IT packages and systems relevant to the service

The training you will be getting

  • Business Administrator Level 3 Apprenticeship Standard
  • On the job training with the employer whilst working towards the Apprenticeship Standard
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

What to expect at the end of your apprenticeship

  • Potential for full time employment for the right candidate
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience, Ability to multi-task, Knowledge of Local Government, Experience in customer service, Confidentiality, Good telephone manner, Follow set procedures, Good time keeping skills, Good work ethic


GCSE or equivalent English (Grade 9-4) Essential
GCSE or equivalent Maths (Grade 9-4) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - 4 minutes walk from Gravesend Train Station.

About the employer

Gravesham Borough Council is a local authority in Kent that provides a range of important public services to Gravesham’s residents, visitors and businesses. As one of the council’s shared services, the Licensing Team provide the administrative and regulatory licensing functions for both Gravesham Borough Council and Medway Council, making this an especially interesting opportunity.


Gravesham Borough Council


Civic Centre

Windmill Street


DA12 1AU

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


KT&A Business Support Team



Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Apr 2024