Apprentice Customer Services Administrator Sellindge Surgery

Primary purpose of this role is to offer general assistance at the dispensary counter, projecting a positive, friendly image to patients and other visitors. Other tasks will include answering patient queries face to face at the dispensary counter, at the telephone or via email and assistance with the general administration duties of the dispensary.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Monday: 9am – 5pm. 30 minutes unpaid lunch break. Tuesday: 9am – 5pm. 30 minutes unpaid lunch break. Wednesday: 9am – 1pm. Thursday: 9am – 5pm. 30 minutes unpaid lunch break. Friday: 9am – 5pm. 30 minutes unpaid lunch break.

    Total hours per week: 34

  • Expected duration

    12 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    27 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties may be varied from time to time under the direction of the Practice Manager or Assistant Practice Manager, dependent on current and evolving practice workload and staffing levels:

  • Processing personal requests for medications, ensuring callers are directed to the appropriate healthcare professional, should a query arise.  This may be with a GP, nurse/HCA, pharmacist or signposting to any other service as required.
  • Assist patients either face to face or on the telephone to deal with their dispensary enquiries.
  • Processing and distributing incoming (and outgoing) mail.
  • Processing prescription requests.
  • Taking messages and passing on information.
  • Administrative duties.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
  • Providing help and information to patients and visitors.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Unpack and process deliveries for the dispensary.
  • Ordering, re-ordering and monitoring of stationery and other supplies.  Re-stocking the stationery cupboard with these supplies.
  • Provision of refreshments for staff and visitors as required, washing up afterwards and keeping the kitchen area clean and tidy.
  • Administration for monthly prescription claim.
  • Assist the team with unwanted or returned dispensary items.

Confidentiality - 

  • While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The training you will be getting

  • Customer Services qualification, Level 2 Standard.
  • On the job training with the employer whilst working towards the Apprenticeship Standard.  
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

What to expect at the end of your apprenticeship

  • Potential for full time employment for the right candidate.
  • There are opportunities to progress from a Level 2 to a Level 3 qualification.
  • Many employers retain apprentices in full/part time positions.
  • The qualifications you gain can also help you to get into higher education or other employment.
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Empathy, Confidentiality, Reliable, Good time management


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - The surgery is situated on the A20 in Sellindge. There is a limited bus service from Folkestone and Ashford. There is free on-site car parking.

About the employer

We are a small dispensing practice offering a personal, friendly service to our patients situated in the village of Sellindge. We accept patients from Sellindge, Brabourne, Smeeth, Aldington, Mersham, Stowting, Stanford North, Hinxhill and Newingreen and surrounding


Sellindge Surgery





TN25 6JX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today