Medical Practice Assistant Apprentice DR A RAINBOW & PARTNERS

Every GP Practice needs an efficient team of receptionists who can ensure that every patient’s experience is a positive one. This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice customer advisor. If you want to play an integral part at Steyning Medical Practice, then come and join us.

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Closing date: 01 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 37.0

  • Expected duration

    13 Months

  • Possible start date

    02 May 2024

  • Date posted

    26 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Answer telephone calls and either deal with the query or pass on to the appropriate person
  • Complaint management and resolution
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have a thorough knowledge of all Practice procedures
  • To work in accordance with written protocols
  • Working with the IT lead to support with IT duties
  • From time to time the candidate will be required to work on the reception desk
  • Managing patient requests in person, on the phone and via written communication
  • Booking, amending, rescheduling, and cancelling patient appointments
  • Providing patients with information about the Practice Services
  • General housekeeping of reception and waiting areas

The training you will be getting

Customer Service Practitioner Level 2 Apprenticeship Standard.

Training will also be provided by the employer with the support of the training provider.

The apprentice will be allocated 20% off working towards completing their apprenticeship.

What to expect at the end of your apprenticeship

Having gained a year’s worth of work experience and a qualification as a Customer Service Practitioner, you would possibly be able to work as a Receptionist in the Primary Care sector or in another similar setting.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Non judgemental


GCSE or equivalent Maths & English (Grade 5 or above) Essential

About the employer

Steyning Medical Practice is located in the heart of the South Downs, in the village of Steyning. We currently have just over 12,000 registered patients from the area to whom we provide primary healthcare needs. The present practice was opened at its current location 1973, being a continuation of individual practices within the Steyning & Upper Beeding areas. The Medical Practice expanded in 1974 and again in 1980 and 1991, before the current, purpose-built Health Centre was opened in 2008. The practice purchased a branch surgery in Dawn Close, Upper Beeding in 1985, greatly improving the facilities and healthcare provision for residents of Upper Beeding.






BN44 3RJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Lilly Oliver-Jones


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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