Technical Assistant Apprentice BENINCA AUTOMATION UK LTD

A great opportunity if you have excellent communication skills and an interest in electronics or engineering. You will start out liaising with customers, processing orders and provide 1st line technical support to customers over the telephone. The team will give you full training to develop your skills to provide a high level of technical support.

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Closing date: 16 May 2024

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday to Friday, 40 hours a week between 8.30/9.00am - 5.00/5.30pm.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    20 May 2024

  • Date posted

    23 Feb 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000233639

  • Positions

    1 available

What you will do in your working day

  • Responding to customers by phone and email
  • Sales order processing
  • 1st line technical support to our customers over the telephone
  • Providing after sales technical support to customers
  • Updating /maintaining the database

The training you will be getting

The apprentice will work towards the Customer Service Practitoner Standard. This will be through remote group training once a month and 1-1 training and review meetings.

Maths and English Functional Skills will be delivered either remotely or in person if required.

What to expect at the end of your apprenticeship

Ongoing training and development are encouraged.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Administrative skills, Professional, Methodical

Qualifications

GCSE or equivalent English (Grade 4 or C) Essential
GCSE or equivalent maths (Grade 3/D) Essential

Things to consider

Candidates need to have a genuine interest in electronics and machinery. A driving licence would be an advantage as site visits will be part of your training. This apprenticeship is available now, a successful applicant would need to start in March or early April.

About the employer

Beninca UK, a satellite branch of Automatismi Benincà SpA, was formed in February 2010. With a vast amount of experience of the gate automation industry, our knowledgeable and friendly staff are always here to help. Situated in Newbury, Berkshire we are well located to serve the whole of England, Scotland and Wales with the best before and after sales service in the industry. With the backing of Beninca Group PLC based in Northern Italy we have some of the most innovative and reliable gate automation and access control products there are to offer. Our strategy is simple, we offer quality, reliable products to industry professionals but what sets us apart from our competition is our focus on customer service. Our customers are the most important aspect of our business, we are dependent on you, you are not dependent on us. We keep things simple and have the flexibility to offer the personal touch to our before and after sales service.

Employer

BENINCA AUTOMATION UK LTD

Address

UNIT 4

PLENTY CLOSE

NEWBURY

RG14 5RL

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Training

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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