Apprentice Administration Assistant

Summary

An ideal opportunity to gain experience within a busy office environment, working alongside a small and friendly team. You will develop the skills and experience needed to enhance your progression within the business and will learn about the many aspects of running a business, including sales, business administration, marketing and accounting.

Annual wage

£14,500 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business administrator (level 3)

Hours

Monday - Friday 8.30am - 5.00pm.

40 hours a week

Possible start date

Monday 2 September

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This apprenticeship will give you the knowledge, skills and behaviours required to work as a Business Administrator and will include the following:

Use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data
Understand how to behave in a professional way including personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders
Understand how to draft correspondence, write reports and be able to review others' work
Understand how to make effective decisions based on sound reasoning and be able to deal with challenges in a mature way
Understand how to build and maintain relationships within your own team and across the organisation
Understand how to share administrative best-practice across the organisation e.g. coach others to perform tasks correctly
Understand how to use relevant project management principles and tools to scope, plan, monitor and report

You will produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship which will form the basis for the interview during the End-Point Assessment (EPA). Also, a project or process improvement will be completed over 21 to 35 hours during the apprenticeship which will form part of the EPA.

Apprentices will attend York College on a day release for the duration of the apprenticeship and work with their employer for the remainder of their contracted hours. An assessor will visit every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.

Continual assessment will take place throughout the duration of the apprenticeship.

The End-Point Assessment (EPA) will comprise of a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on your portfolio of evidence, and a 10-15 minute presentation based on the project completed during the apprenticeship.

The qualification achieved will be Business Administrator Apprenticeship level 3.

Where you’ll work

MILLFIELD INDUSTRIAL ESTATE

WHELDRAKE

YORK

YO19 6NA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YORK COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

2 other subjects (grade 4/C)
English (grade 4/C)
maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Well mannered
Smart appearance
Willingness to learn

Other requirements

Due to our location in Wheldrake you must be able to travel to work without relying on public transport, because it is limited. After you submit your application, York College will send a screening email from apprenticeships@yorkcollege.ac.uk. You must reply, or your application will be rejected.

About this company

Established in 2004, workforce of 30. Stone Connection Group is a specialist manufacturer that concentrates on the design, supply and installation of natural stone, quartz and porcelain for a variety of applications in both domestic and commercial markets throughout the UK from our headquarters near York.

http://www.stoneconnection.co.uk (opens in new tab)

After this apprenticeship

There is the potential to develop into different areas of the business, whether that be Sales, Administration, Marketing, Estimating or Accounts. This is dependent on your ability and willingness to learn in one of these areas.

Ask a question

The contact for this apprenticeship is:

YORK COLLEGE

apprenticeships@yorkcollege.ac.uk

01904 770368

The reference code for this apprenticeship is VAC1000233552.

Apply now

Closes in 29 days (Sunday 25 August at 11:59pm)

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