Apprentice Administration Assistant STONE CONNECTION WORKSURFACE LTD

What you will do in your working day

• Provide office based admin support to the sales and admin teams
• Work with Microsoft Office including Outlook, Word and Excel
• Work with Sage Accounts and our in-house order processing system
• Draft correspondence to include letters and emails, both internal and external
• Reception duties to include greeting clients, answering the telephone, taking messages
• Filing, photocopying and scanning
• Assist Directors, managers and team members with other administration tasks as required
• Full training and support will be given in all aspects of the role

The training you will be getting

This apprenticeship will give you the knowledge, skills and behaviours required to work as a Business Administrator and will include the following: 

• Use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data
• Understand how to behave in a professional way including personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders
• Understand how to draft correspondence, write reports and be able to review others' work
• Understand how to make effective decisions based on sound reasoning and be able to deal with challenges in a mature way
• Understand how to build and maintain relationships within your own team and across the organisation
• Understand how to share administrative best-practice across the organisation e.g. coach others to perform tasks correctly
• Understand how to use relevant project management principles and tools to scope, plan, monitor and report

You will produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship which will form the basis for the interview during the End-Point Assessment (EPA). Also, a project or process improvement will be completed over 21 to 35 hours during the apprenticeship which will form part of the EPA. 

Apprentices will attend York College on a day release for the duration of the apprenticeship and work with their employer for the remainder of their contracted hours. An assessor will visit every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer. 

Continual assessment will take place throughout the duration of the apprenticeship. 

The End-Point Assessment (EPA) will comprise of a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on your portfolio of evidence, and a 10-15 minute presentation based on the project completed during the apprenticeship. 

The qualification achieved will be Business Administrator Apprenticeship level 3.

What to expect at the end of your apprenticeship

There is the potential to develop into different areas of the business, whether that be Sales, Administration, Marketing, Estimating or Accounts. This is dependent on your ability and willingness to learn in one of these areas.