IT Cloud Support Apprentice ITWISER LLP

The ideal person will be answering client calls and helping to resolve issues with client systems. Training will be provided. Daily routines will be allocated which include tasks like checking backups and antivirus are up to date. You will learn to use and be required to use a ticketing timesheet system to keep a log of issues.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    8:30am - 5pm, Monday to Friday.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    06 May 2024

  • Date posted

    22 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day


  • First line telephone support, diagnose issues with customers telephone services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits)
  • Liaising with customers to keep update regarding projects and tickets
  • Checking backups and antivirus are up to date
  • General admin tasks relating to service team
  • Providing remote and on-site support with client devices (computers, servers and network issues) 

The training you will be getting

Apprentices will undertake a standard following the Information communications technician Level 3 apprenticeship standard. This standard aligns with the following professional recognition -RITTech for 3. There will also be Functional Skills Level 2 English and maths if required.

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

Permanent employment is available after successful completion of the apprenticeship. 


  • 28 days holiday (including bank holidays)
  • Free on-site parking
  • Friendly atmosphere
  • Free tea/coffee
  • Good learning opportunities for apprentices
  • Company laptop will be given

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental, Understanding of the following, DNS, DHCP and WINS, Disaster recovery systems


GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

ITWiser are looking for a keen and ambitious IT apprentice to join the team. This apprenticeship provides an excellent opportunity to break into IT and Cyber Security, as you will gain experience with a variety of IT systems such as servers, desktops, routers and learning how to secure and support them.  As you progress you will be given more responsibilities and roles within the team to grow your skill set in this growing area of business.




Office 34 Bradford Chamber Business Park

New Lane,



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024