The Wood Shack Customer Service apprenticeship THE JERICHO FOUNDATION

We are looking for apprentices to join our Wood Shack social enterprise in Sutton Coldfield. You will work with our friendly team for 12-15 months and be supported to achieve a level 2 qualification in Customer Service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Weekly rota in place across 7 days. Shifts are currently Monday to Sunday 8.00am to 4.00pm with a later starting time on Sundays. Opening hours and days may change so this could affect working hours.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    01 May 2024

  • Date posted

    20 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

What you will do in your working day

  • Loading and unloading vehicles
  • Collecting wood from customers
  • Sorting and processing collected items
  • Keeping the warehouse clean and tidy and tidy and following strict Health and Safety procedures
  • Serving customers
  • Using tools to make items out of the wood
  • Any other duties requested by the Line Manager

The training you will be getting

  • You will be supported to achieve a level 2 qualification in Customer Service. This training will be delivered on a regular basis at the workplace by a Next Level Training assessor with time given to complete the coursework during working hours.
  • You will have the opportunity to obtain a CSCS card.

What to expect at the end of your apprenticeship

  • By the end of the apprenticeship, we will help you identify future career routes and with applications for jobs and/ or other training courses.

Requirements and prospects

Desired skills and personal qualities

You will build work skills


GCSE or equivalent English and Maths (Grade 1-3) Desired

Things to consider

The role will be a mix of working indoors and outdoors. The outdoor element will involve being out in all weathers and appropriate clothing will be provided. The role will also involve acting as a driver's mate and going on to construction sites. The role will involve lifting wood and wood products so an element of physical fitness is required

About the employer

At JERICHO we use enterprise to change lives. We do this by running a diverse range of social enterprises and social projects which help people become fulfilled, skilled and employed.




The Wood Shack

Norris Way

Riland Industrial Estate

B75 7BB


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Due to funding criteria, we can only consider applications from people who live within the boundary of the Royal Town of Sutton Coldfield. Please apply via our website and we will invite you to come and meet us and look round the business.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024