Apprentice Customer Service Parts Advisor

WRINGTON MOTORS LTD

NORTH SOMERSET, BS40 5NA

Closes in 2 days (Monday 29 July at 11:59pm)

Posted on 15 February 2024

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Summary

Not only does working in customer service mean you are the face of the company, but you will also be making customers lives better! S&B Academy looking to recruit a Customer Service Parts Advisor. As a parts advisor you will work with customers to give advice to improve or fix their car. If you are looking to develop tour skills then apply today!

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday – Friday 8am – 5:30pm Lunch 30 mins.

40 hours a week

Possible start date

Tuesday 30 July

Duration

2 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

As a result, you will receive the following:

  • Level 2 Customer service parts
  • Level 2 Functional skills in maths or English (If not already exempt)

Where you’ll work

THE GARAGE

HIGH STREET

WRINGTON

NORTH SOMERSET

BS40 5NA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

S & B AUTOMOTIVE ACADEMY LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Attention to detail
    • Customer care skills
    • Problem solving skills
    • Initiative

    Other requirements

    The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

    About this company

    Wrington Motors Ltd was originally set up in the 1920s by S.O. Kingcott Ltd and has been providing a service to the local community ever since. The current owner Melvyn Freeman started working for Kingcotts in 1983 and, apart from a year as Service Manager of a Jaguar dealership, has been working here ever since, taking over the garage in 1992 when the owners retired. All of our mechanics started with us as apprentices and between them have many years of experience. The reception is staffed by experienced technicians who can advise you on all aspects of your vehicle needs.

    https://wringtonmotors.co.uk/ (opens in new tab)

    After this apprenticeship

    Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.

    Ask a question

    The contact for this apprenticeship is:

    S & B AUTOMOTIVE ACADEMY LIMITED

    David Watts

    dwatts@sandbaa.com

    07852344136

    The reference code for this apprenticeship is VAC1000231743.

    Apply now

    Closes in 2 days (Monday 29 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.