Apprentice Customer Service Parts Advisor WRINGTON MOTORS LTD

Not only does working in customer service mean you are the face of the company, but you will also be making customers lives better! S&B Academy looking to recruit a Customer Service Parts Advisor. As a parts advisor you will work with customers to give advice to improve or fix their car. If you are looking to develop tour skills then apply today!

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 8am – 5:30pm Lunch 30 mins.

    Total hours per week: 40.0

  • Expected duration

    2 Years

  • Possible start date

    25 Jun 2024

  • Date posted

    15 Feb 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000231743

  • Positions

    1 available

What you will do in your working day

We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.

Duties:

  • Promote good customer relations
  • Identify accurately customer requirements
  • Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
  • Maintain and continually improve the quality of service provided to the customer
  • Trained - to receive, inspect and check documentation of all incoming parts
  • Trained - to adequately package material, which is to be despatched from the parts department
  • To carry out any additional duty relative to the parts department as requested

The training you will be getting

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

As a result, you will receive the following:

  • Level 2 Customer service parts
  • Level 2 Functional skills in maths or English (If not already exempt)

What to expect at the end of your apprenticeship

Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.


Requirements and prospects

Desired skills and personal qualities

Attention to detail, Customer care skills, Problem solving skills, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

About the employer

Wrington Motors Ltd was originally set up in the 1920s by S.O. Kingcott Ltd and has been providing a service to the local community ever since. The current owner Melvyn Freeman started working for Kingcotts in 1983 and, apart from a year as Service Manager of a Jaguar dealership, has been working here ever since, taking over the garage in 1992 when the owners retired. All of our mechanics started with us as apprentices and between them have many years of experience. The reception is staffed by experienced technicians who can advise you on all aspects of your vehicle needs.

Employer

WRINGTON MOTORS LTD

Address

THE GARAGE

HIGH STREET

WRINGTON

BS40 5NA

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Training

Training provider

S & B AUTOMOTIVE ACADEMY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

David Watts

dwatts@sandbaa.com

07852344136

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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