Apprentice Telesales/Business Developer (Kenilworth)

HOWDEN JOINERY LIMITED

Kenilworth, CV8 2DH

Closes in 12 days (Thursday 8 August at 11:59pm)

Posted on 13 February 2024

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Contents

Summary

Are you looking for a new challenge that can allow you to earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers? The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm, shifts, may work evenings and weekends.

40 hours a week

Possible start date

Monday 12 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Practitioner Level 2 - Intermediate Apprenticeship
  • Training provided by an in-house Learning & Development Team
    Support from an external training provider
  • 15-month programme including a minimum 12-month learning period plus end point assessment
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken Level 2 English and maths tests prior to completion of their Apprenticeship

Where you’ll work

Unit 5, The Bridge Works

Farmer Ward Rd

Kenilworth

CV8 2DH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade C/4)
    • Maths (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Team working
    • Creative
    • Patience

    About this company

    Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment by Her Majesty the Queen 2015 for our quality and excellence. At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

    After this apprenticeship

    Full-time employment with Howdens.

    Ask a question

    The contact for this apprenticeship is:

    STAFF SELECT LTD

    Natalie Marchewka

    natalie.marchewka@novatraining.co.uk

    The reference code for this apprenticeship is VAC1000230741.

    Apply now

    Closes in 12 days (Thursday 8 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.