IT Support Apprentice Alcedo Care Limited

The responsibility of the IT Support Apprentice is to provide our end-users with technical support and troubleshoot any hardware or software-related problems. Resolving incidents and service requests within our established service level agreements (SLA's).  Support will be provided by phone, Teams, email, or in person.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    9am - 5pm (Monday-Friday)

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    16 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day


  • Provisioning new laptops and mobile phones as and when they are required
  • Asset Management
  • Maintaining our Care Management Platform – User configurations, user permissions, client and carer administration
  • Travel to our Branches, completing any work that cannot be done remotely
  • End-user training
  • Creation of Knowledge Base articles
  • Involvement in any new office setups or office moves
  • Installing CAT5/CAT6 cabling, routers and switches, VoIP desk phones, and ensuring everything is tested and ready for staff to move into the offices
  • The role will also be involved in upcoming projects, including SharePoint Restructuring, Intune MDM configuration, and the enrolment of all business endpoints
  • Complete any New Starter, Mover, or Leaver requests, ensuring enough kit is readily available and any kit is returned by leavers

The training you will be getting

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 


  • A generous salary
  • First class training
  • The opportunity to gain first hand experience working in a busy IT department 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Analytical skills, Team working, Non judgemental, Passion for all things IT


GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Alcedo Care is one of the fastest-expanding healthcare providers in the Northwest Region. Alcedo Care is a family-owned business with family values at the heart of everything that we do, with a shared mission to enrich lives and support independence. We’re proud to have been voted a top 20 rated home care provider on for 3 years running.


Alcedo Care Limited


Alcedo House

14 Slaidburn Cres



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024