Volkswagen Group Parts Sales Executive Apprenticeship - TPS Oxford MARSHALL MOTOR GROUP LIMITED

At TPS our Parts Sales Executive Apprentices have a diverse role. This includes sales (both on the phone and in person); stock control; health and safety logistics; order processing and delivering a high level of customer service using specialist product knowledge.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Apr 2024

Apprenticeship summary

  • Annual wage

    £14,664.00

  • Working week

    Monday - Friday, 08.30 - 17.30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.

    Total hours per week: 40.0

  • Expected duration

    17 Months

  • Possible start date

    28 Apr 2024

  • Date posted

    09 Feb 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000230197

  • Positions

    1 available

What you will do in your working day

If you have a passion for customer service, or a desire to build a career within sales, but don’t know where to start, our apprentice positions could be for you! TPS are looking for the next generation of Parts Sales Executives to join their sites across the UK through Volkswagen Group Apprenticeship Programme.

Working alongside a team of experienced sales professionals, you will gain an understanding of what it takes to be successful in parts sales, expert product knowledge and how to provide excellent customer service.

You will also develop life skills such as teamwork, leadership and communication while you work both behind the scenes and at the front desk.

The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.

TPS was the first trade operation to be owned and run by an automotive manufacturer – Volkswagen Group UK Limited.

This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts™ to our customers daily. Every TPS Centre’s extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers.

We’re still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.

As a Parts Sales Executive some of your key objectives will include:

  • Inbound/Outbound call handling
  • Taking cash and credit card transactions
  • Delivering excellent customer service
  • Strong communication skills
  • Good IT skills
  • Teamwork
  • Using your product knowledge provide advice to customers
  • Maintenance of accurate paperwork for Centre and customer records
  • Efficient processing of customer orders
  • Contributing to the delivery of sales targets

The training you will be getting

  • Level 2 Retailer apprenticeship qualification
  • Functional Skills in maths and English if required

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.

As part of a fully rounded and comprehensive training programme, you will also be invited to a week’s personal development with our delivery partners Outward Bounds (T’s&C’s apply) to enrich your teamwork, communication, resilience and problem solving skills.

What to expect at the end of your apprenticeship

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade GCSE grades 9 – 3 (A – D) Essential
GCSE or equivalent Maths (Grade GCSE grades 9 – 3 (A – D) Essential
GCSE or equivalent One Other Subject (Grade GCSE grades 9 – 3 (A – D) Essential

Things to consider

Please do not contact the retailer. Inspiro Learning are the main point of contact for this opportunity and carry out the full recruitment service for this employer. Approaching the retailer directly will not always help your application.

About the employer

TPS was the first trade operation to be owned and run by an automotive manufacturer – Volkswagen Group UK Limited. This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts™ to our customers daily. Every TPS Centre’s extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers. We’re still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.

Employer

MARSHALL MOTOR GROUP LIMITED

Address

Unit 9, Oxonian Park

Langford Locks

Kidlington

OX5 1FP

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Training

Training provider

INSPIRO LEARNING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Retailer

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

In order to be considered for this role, you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application, they will talk to you directly and guide you through the next stages of application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Apr 2024