Apprentice Medical Receptionist MAYFLOWER MEDICAL CENTRE

We are looking for a Apprentice Medical Receptionist to join our incredible, hard working administration team. The role will involve communicating with our patients both over the telephone and face to face. We will support you in gaining the confidence to communicate professionally at a high standard to the patients within our local community.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Apr 2024

Apprenticeship summary

  • Annual wage


    NHS pension scheme

  • Working week

    Monday to Friday, times to be confirmed. One-hour lunch breaks each day.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    03 May 2024

  • Date posted

    07 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Day to day responsibilities include: 

  • Greet our patients with kindness and understanding
  • Answer the incoming calls swiftly
  • Offer guidance to our patients face to face as they present at the front desk
  • Use of multiple IT systems including the EMIS clinical system
  • Ensure clear and accurate entries are documented in our patients medical records
  • Listen carefully and be understanding to our patients' needs
  • Communicate well with colleagues
  • Build good relationships with colleagues
  • Complete all tasks to a high standard
  • Scanning documents accurately to medical records
  • Attend practice meetings as required
  • Keep your working area clear and tidy

The training you will be getting

  • The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard
  • All delivered within the workplace via online training and at Colchester Institute Campus

What to expect at the end of your apprenticeship

The opportunity to apply for a permanent role and career progression within the NHS into other administration roles or a clinical route.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent maths and English (Grade A*-C/9-4) Essential

Things to consider

This role will involve spending long periods of time at a computer. A DBS check will be required and the cost of this will be covered by the practice.

About the employer

Mayflower Medical Centre is a large GP practice based in Harwich, Essex. We are located inside the Fryatt Hospital. We are very fortunate to be a purpose-built modern surgery that allows for a comfortable working environment. Our team is made up of our partner GP’s, Nurses, HCA’s, phlebotomists, pharmacists, and many other clinical roles plus a large administration team including medical receptionists, medical secretaries, dispensers and prescription clerks and is led by our Practice Manager. We strive to offer a considerate and professional service to our 17,300 patients and our administration team play a huge part in this by sign posting our patients to the relevant clinical care. We are extremely proud that our surgery was rated as ‘good’ in our most recent CQC inspection that took place in March 2022. This is a reflection of the positive attitude and hard work of our team.






CO12 4EX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Colchester Institute - Apprenticeships Team


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Apr 2024