Help Desk Technician Apprentice Derbyshire Constabulary

This is a rare opportunity to become part of the Derbyshire Constabulary "family" based at their Force Headquarters in Ripley. The purpose of these roles is to provide a customer focused, effective and efficient administrative support to the Regional forces.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage

    £12,313.60

  • Working week

    department as they vary throughout the Force

    Total hours per week: 37

  • Expected duration

    22 Months

  • Possible start date

    09 Sep 2024

  • Date posted

    07 Feb 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000229120

  • Positions

    1 available

What you will do in your working day

  • Provide technical support to customers both internal and external through a range of communication channels
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Interpret technical specifications relevant to the ICT task
  • Apply the appropriate security policies to ICT tasks in line with organisational requirements
  • Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
  • Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
  • Apply appropriate testing methodologies to hardware or software or cabling assets
  • Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications

The training you will be getting

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group.

You will attain the Information Communication Technician occupational standard and Level 2 Functional Skills in maths & English (where applicable) upon successful completion of your apprenticeship.

What to expect at the end of your apprenticeship

The qualifications and experience gained upon successful completion of this apprenticeship will allow you to apply for further roles within this sector.

 

 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, self motivated, Confidentiality

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

Whilst not essential prior work experience in any type of role is preferred but not essential. This apprenticeship will not start until 9th September 2024. Once you have received a provisional offer of an apprenticeship, you will be required to undergo a full DBS background check before a formal offer can be made. Derbyshire Constabulary particularly welcome applications from Black, Asian and Minority Ethnic candidates as this group is underrepresented within our organisation. It’s a priority for us to have a workforce which reflects the communities we serve. The apprenticeship placement is within a civilian role and not for Operational Police Officer roles. Formal interviews will be held during the middle of May at Force HQ to allow time for the full DBS checks to be completed in time for the 9th September start date

About the employer

Derbyshire Constabulary is committed to reducing and investigating crime, protecting people and promoting law and order across the county of Derbyshire. Derbyshire is renowned for being hugely diverse, encompassing the rural areas of the Peak District as well as old mining communities, modern towns and business centres. It is also home to the vibrant and culturally diverse city of Derby.

Employer

Derbyshire Constabulary

Address

Butterley Hall

Ripley

Derbyshire

DE5 3RS

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Training

Training provider

CHESTERFIELD COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Alyce Hunt

hunta@chesterfield.ac.uk

07956914838

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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