Level 3 Technical Support Apprentice RANSOMES JACOBSEN LIMITED

The Technical Support Apprentice will provide technical support to dealers, distributors and customers of Ransomes Jacobsen products. Working with all departments within Customer Care to gain understanding of aftersales business and track field problems, and work with Engineering/Manufacturing personnel to implement corrective action to the field.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Under 18 years old: Monday to Thursday, 8.30am - 4.30pm. Friday, 8.30am - 4.00pm. Over 18 years old: Week 1 - Monday to Thursday 8:15am - 5:00pm. Friday 8:15am - 4:45pm. Week 2 - Monday to Thursday 8:15 - 5:00pm. Friday Off. Half hour break each day.

    Total hours per week: 37

  • Expected duration

    42 Months

  • Possible start date

    09 Sep 2024

  • Date posted

    07 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The company is continuing to develop their apprenticeship programme and are looking to recruit apprentices for the Customer Care Dept to work closely and develop skills within Technical Support.

The role will include the following:

  • Learning and understanding the technical aspects of the products to be able to support our dealers and customers with fault diagnosis, parts identification and training requirements
  • Investigate field reports of product quality and reliability issues and work with manufacturing, engineering and quality etc on understanding the root cause and possible solutions
  • Hands on skills to effectively work on product mechanically as well as hydraulic systems, electrical and electronic circuits.
  • Provide clear communication to our customers, distributors and dealers for technical support related enquiries
  • Working in Sales / CPO workshop to achieve skills required to repair, refurbish and prepare product for sale
  • Working in Service Parts department to obtain understanding of spare parts business
  • Prepare documentation for work instructions in digital and / or video format
  • Effectively respond to Parts Identification and Technical enquiries via calls, e-mail or social media communications from Dealers, Distributors and End Users

Apprenticeship Open Evening 2024

Ransomes Jacobsen Ltd are hosting an Apprenticeship Open Evening on Thursday 21st March 2024 from 4:00pm – 6:00pm. Please come along to find out more about our wide range of apprenticeship opportunities and for a tour of our factory.

To book your place, please contact Jo Barber: jbarber@textron.com / 01473 27627.. Parents welcome too!

The training you will be getting

  • The Apprentice will be working towards the Level 3 Engineering Technician Apprenticeship Standard
  • Qualifications include Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)
  • Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence), and Level 3 Diploma or Extended Diploma in Advanced Manufacturing Engineering (Development Knowledge)
  • The Apprentice will be working towards a Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) - Technical Support Technician Pathway
  • College attendance will be at Colchester Institute Campus and online 

What to expect at the end of your apprenticeship

  • Successful completion of the apprenticeship course could lead to a permanent role working within Product Support

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Number skills, Logical, Team working, Initiative, Enthusiastic, Keen to learn, Conscientious, Good literacy and numeracy, Good practical skills, Good timekeeping skills, Self motivated, Keen to engage, Critical thinking skills


GCSE or equivalent 5 GCSE's including Maths, English and a Science (Grade A*-C/9-4) Essential

Things to consider

You will be required to attend Colchester Institute 2 days per week for the 1st year of your apprenticeship and 1 day per week thereafter. A monthly allowance is paid alongside salary for training/travel. There is no working away, and the shift is as detailed. All PPE is provided, including safety footwear where required.

About the employer

Ransomes Jacobsen Ltd is a subsidiary of Textron Inc.,one of the world’s best known multi-industry companies who are recognised for its powerful brands such as Bell, Cessna, E-Z-GO and many more. At our Turf Centre of Excellence in Ipswich, Suffolk, Ransomes Jacobsen Ltd design and manufacture Jacobsen and Ransomes turf maintenance equipment that is trusted on some of the finest formal turf areas around the world. From parks and sports grounds, to highways and fine lawns to world class golf courses, our extensive range of equipment is built for every environment. Proudly nurturing steel through to finished products in the first factory for motorised mowers in the world, Ransomes supports hundreds of skilled professionals who bring our mowers to life through expertise gained over three centuries. We combine this ongoing legacy with innovation to cut a new path in research and development of clean green alternative energy technology.




West Road

Ransomes Europark



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Colchester Institute - Apprenticeships Team



Apprenticeship standard

Engineering technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 May 2024