Office Administrator Apprentice SPENCER PROPERTIES (UK) LTD

Due to significant growth spencer properties are offering the opportunity to join a leading Private landlord and a successful family business that has been established for over 60 years. As an apprentice administrator you will be joining a tight knit group of employees who are more like a family.

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Closing date: 19 Apr 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wage can be increased during duration of apprenticeship and will be reviewed in the first 3 months of employment

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 8:30am to 5.00pm.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    07 Feb 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000228892

  • Positions

    1 available

What you will do in your working day

  • To Assist in all aspects of office tasks
  • Operating the customer and property database 
  • Answering customer communications via all forms of communication EG Phone, email 
  • Updating regulation certificates on the database
  • Assisting with the marketing department, taking photos, dressing properties for photoshoots
  • Day to day general office tasks

The training you will be getting

During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme and receive:

Level 2 Customer Service Practitioner apprenticeship qualification.

This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the work place doing on the job training. The broad purpose of the occupation is to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

What to expect at the end of your apprenticeship

  • Permanent position with the the business, Possibly moving onto level 3 or develop the skills to become a lettings negotiator 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills

Qualifications

GCSE or equivalent English (Grade (Grade 9-4/A*-C)) Essential
GCSE or equivalent Maths (Grade (Grade 9-4/A*-C)) Essential

About the employer

Spencer Properties is proud to be a leading Private landlord and a successful family business that has been established for over 60 years. Our residential lettings team are with you every step of the way, ensuring a smooth process and helpful communication at every stage. Our advice is always honest and clear. Through each negotiation, we share our expertise and resources with all parties, answering questions and liaising with you from start to finish. The expertise of our people, together with extensive knowledge of all our properties allow us to offer a unique service to each individual and assist with every step of the rental process. Our operational structure allows us to continue developing our portfolio of properties which caters to students, professionals and families varying from mansion houses to cosy flats. We can deliver exceptional service supported by our core strengths: our committed and expert teams.

Employer

SPENCER PROPERTIES (UK) LTD

Address

18 Headingley Lane

Leeds

LS6 2AS

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Training

Training provider

LUMINATE EDUCATION GROUP

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Leeds City College Apprenticeship Team

apprenticeships@leedscitycollege.ac.uk

01132846464

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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