IT Support Apprentice The Mountbatten School

As an IT Support Apprentice, you will work in a busy IT support function across the whole school estate. This will be providing IT support both remotely and in-person, covering hardware, software, and Cloud services. This opportunity offers a variety in tasks and incident response.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Mar 2024

Apprenticeship summary

  • Annual wage

    £16,546.40

  • Working week

    Monday to Friday Shifts tbc

    Total hours per week: 37

  • Expected duration

    17 Months

  • Possible start date

    29 Mar 2024

  • Date posted

    06 Feb 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000228736

  • Positions

    1 available

What you will do in your working day

RESPONSIBILITIES/ACCOUNTABILITIES:

• Providing technical support on all hardware and software issues to

• Investigating and where possible repairing faults.

• Liaising with ICT support companies re maintenance issues.

• Set up new equipment and ensure that it is suitable for the user needs.

• Maintain the schools network to ensure that it performs efficiently.

• Maintain web applications.

• Regularly check all IT equipment.

• To manage printers and printer quotas.

• Investigating and testing new systems and give technical advice on ICT developments within the school.

• Installing and upgrading software to the network.

• Keep abreast of software and hardware developments both in the education and private sectors.

• Ensure that back up procedures are maintained.

• Ensure that virus protection, checking file storage and memory capacity is up to date all the networks school computers and laptops.

• Participate in discussions with users to understand their ICT requirements and recommend solutions to meet their needs in terms of hardware and software.

• Provide network and peripheral support to staff during lessons.

• Set up new users on networks when required.

General Administrative Duties

• To assist in the on-going development of ICT systems to enable the delivery of an electronic classroom and the delivery of future administrative systems.

• Security mark and record all new IT equipment arriving in school and maintain up to date records.

• Work closely with staff to ensure the efficient use of networks the networks.

• Provide training to staff and governors.

• Provide support, guidance and training to staff from other schools.

• Support teaching staff in the use of ICT based activities, and provide assistance to groups of pupils in the use of ICT- this may include delivery sessions to whole class/groups of students under the overall direction of the teacher.

• Provide technical support and assistance on staff training and deliver in-house training for staff, including the preparation of guidance on the use of ICT for staff and pupils.

• Such other duties as may reasonably be allocated by the Executive Headteacher or other delegated officers, within the purview of the post. Support for the School

• Ensuring equipment is maintained to a safe standard.

• Ensuring that the school adheres to all the ICT legal requirements e.g. licensing. • Adhering to school policies and procedures.

• To be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.

• To contribute to the overall ethos/work/aims of the school.

• To participate in training and other learning activities and performance management as required.

CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

The training you will be getting

CORE MODULES

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security:

Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services:

An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support:

Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What to expect at the end of your apprenticeship

On completion of Level 3 apprenticeship, potentially a full-time IT Technician role may be available.


Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, Initiative, IT skills

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Welcome to The Mountbatten School - an impressive community school with high expectations situated against the beautiful backdrop of the Broadlands estate near Romsey, at the southern tip of the Test Valley. Ours is a 21st century school built on traditional values, delivering a contemporary and dynamic curriculum. Mountbatten became an academy school in 2011. As an international school, our students’ learning is rich in cultural diversity and global context. The sports ethos focuses on personal health, fitness and well-being, in addition to encouraging sports competition and promoting team spirit.

Employer

The Mountbatten School

Address

Whitenap Lane

SO51 5SY

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Mar 2024